Operations Manager

The Chronicle Of Higher Education, Inc.; Massachusetts; On-site; USD 50,000 - 55,000; Full time

Job summary

Merrimack College is hiring for an on-campus office administrator to support 9 administrators and 70+ student staff. The role includes triaging calls, scheduling, payroll for student workers, vendor contracts, and front-office management to deliver excellent service to students, parents, and staff.

The successful candidate will have a Bachelor’s degree, strong communication skills, and a calm, organized approach to handling competing priorities in a residential college setting near Boston, MA.

Qualifications

• Bachelor’s Degree required.
• Computer skills including Google Sheets and Google Docs.
• Strong interpersonal and communication skills.
• Ability to juggle competing demands in a calm and friendly manner.

Responsibilities

• Maintain daily operation of the office; schedule meetings, answer emails, oversee guest registration, and send weekend updates.
• Triage phone calls from parents, students, staff and visitors and route to appropriate staff; provide answers when possible.
• Maintain budget processes: payroll for students, receipts, payment vouchers, PO's, p-card transactions, programming ordering.
• Manage contracts for departments with vendors for furniture replacement, movers, programming, laundry, openings/closings, etc.
• Respond to Residence Life emails; assist with My Mack pages and Residence Life website.
• Hire, train and supervise student workers to ensure front office runs smoothly and provides strong customer service.
• Create and maintain relationships with campus partners such as student accounts, Mackforce, and the Division of Student Affairs.
• Support major department and divisional projects like RA selection and housing processes; RA training, openings/closings, events.
• Participate in weekly staff meetings and perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Time management

Education

Bachelor’s Degree

Tools

Google Sheets

Google Docs

Job description

Merrimack College is a selective, private college in a beautiful,residential setting — just minutes from Boston,Massachusetts.

Position Overview

Maintain an organizedand service oriented office for students, parents and staff;provide support to 9 administrators; 70+ student staff members;triage phone calls and visitors from departments, parents andstudents while balancing administrative and operationaltasks.

Primary Responsibilities

• Maintain daily operation of the office; schedule meetings,answering emails, oversight of the guest registration, and sendingweekend updates.
• Triage phone calls from parents, students, staff and visitorsto send to appropriate staff; often provide answer without needingto pass call along to someone else; answer Residence LifeVoicemails
• Maintain budget process – payroll for students, receipts,payment vouchers, purchase orders, p-card transactions, programmingordering, etc.
• Manage contracts for the departments such as vendors needed forfurniture replacement, movers, programming, laundry,opening/closings, etc
• Respond to emails from res life email account; provideassistance with My Mack pages and Residence Life website
• Hire, train and, supervise student workers to ensure that thefront office is running smoothly and providing strong customerservice
• Create and maintain good relationships with campus partnerssuch as student accounts, Mackforce, and the Division of Studentaffairs
• Provide support for major department and divisional projectssuch as: RA selection process and hiring process for professionalstaff; housing selection, RA training, openings and closing ofresidence halls, spring weekend and homecoming.
• Participate in weekly staff meetings.
• Other duties as assigned

Qualifications and Skills

• Bachelor’s Degree
• Computer skills ( experience with Google sheets, docs,etc.)
• Strong interpersonal and communication skills
• Ability to juggle competing demands in a calm and friendlymanner

Experience

• Previous work in high traffic, customer serviceenvironment

Work Location

This is an on-campus position asemployees are essential in order to provide a fully on-campus,residential college experience for our students and thecommunity. This position is subject to the successful completion of a criminalbackground check.

Statement on Our Mission

Merrimack College is aCatholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect, and cancontribute to Merrimack’s Catholic and Augustinian mission. Allcandidates should describe in their application how they willfoster a culture that supports our mission.

About Merrimack College

The only Catholic, Augustinianinstitution of higher education in New England, Merrimack Collegeis a private, independent, coeducational institution with more than4,100 undergraduate, 2,500 graduate students and 50 doctoralstudents from 48 states and 63 countries. The College features morethan 160 career-focused undergraduate, professional and graduateprograms, all taught by exceptional faculty who are passionateabout their subject and student success. The College has sixschools: arts and sciences, engineering and computational sciences,nursing and health sciences, education and social policy, theGirard school of business and the graduate school of counseling andsocial work. The College’s suburban 220-acre campus is just northof Boston in North Andover, Massachusetts. Merrimack is a Master’sColleges and Universities/Larger Programs (M1) institution in theCarnegie Classification of Institutions of Higher Education.Merrimack is one of the fastest growing educational institutions inthe country and has steadily climbed up in the U.S. News &World Report’s ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAADivision I athletic institution.

Merrimack College is an Equal Opportunity Employer.

Salary Range

$50,000
- $55,000