Campus Operations & Guest Experience Lead

UMA Education; Tampa (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Life Insurance

Employee Assistance Program (EAP)

Job summary

The Ultimate Medical Academy (UMA) in Tampa, FL seeks a Campus Operations Coordinator to support day-to-day operations at the Tampa Center. You will help create a welcoming, professional environment for students, staff, partners, vendors, and guests, coordinating front office, facilities, events, and administrative tasks.

This full-time, onsite role requires strong organizational skills, excellent English communication, and the ability to manage multiple priorities.

Qualifications

• High School diploma or equivalent.
• 2 years of experience in customer service, administrative support, office coordination, hospitality, campus operations, or a related environment.
• Strong organizational skills with the ability to manage multiple priorities and coordinate activities across different functions with attention to detail.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to contribute to a diverse and inclusive work environment.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and other business tools such as Microsoft Teams.
• Ability to maintain professionalism and discretion when interacting with internal and external stakeholders.

Responsibilities

• Support the Student and Guest Experience: Serve as a primary point of contact for students, prospective students, visitors, employer and community partners, and other guests, providing a welcoming and professional experience.
• Coordinate Front Office Operations: Responsible for day-to-day front office activities, including visitor reception, incoming calls, general inquiries, mail, packages, and deliveries.
• Support Campus Readiness: Help ensure reception, meeting, common, and other shared campus spaces remain organized, professional, and ready to support daily campus activities.
• Coordinate Facility and Vendor Needs: Serve as a point of coordination for vendors, service providers, deliveries, and routine facility needs, including scheduling service calls and escalating facility concerns as appropriate.
• Coordinate Meetings and Shared Spaces: Manage conference room and shared-space scheduling and assist with meeting logistics, room setup, technology coordination, food delivery, and other needs.
• Support Executive and External Visits: Coordinate logistics for executive leadership, employer partners, community organizations, and other external guests visiting the Tampa Center.
• Support Cross Functional Campus Needs and Events: Partner with Admissions, Education, Career Services, Student Services, Strategic Partnerships to assist with the planning and execution of student activities, orientations, open houses, employer and community events, campus celebrations, and other special events.
• Coordinate Campus Supplies: Coordinate the ordering, organization, and inventory of office and shared campus supplies and identify replenishment needs.
• Support Administrative Operations: Perform administrative activities such as preparing materials, maintaining records, photocopying, coordinating correspondence, and supporting campus leadership with operational projects.
• Maintain Student Information: Use the student information system of record to update appropriate student information, such as phone numbers and addresses, in accordance with established policies and procedures.
• Manage Appointment Records: Maintain appropriate records of campus appointments and walk-in activity and help connect students and visitors with the appropriate campus team.
• Support Campus Access and Visitor Processes: Help coordinate visitor access and ensure established campus check-in, safety, and security procedures are followed.
• Participate in Community and Campus Events: Support on-and off-campus activities that promote student engagement, community relationships, and awareness of UMA.
• Perform other duties as assigned:

Skills

Customer service

Administrative support

Office coordination

Hospitality

Campus operations

MS Office

Communication skills

English fluency

Education

High School diploma or equivalent

Tools

MS Office

Microsoft Teams

Job description

The Ultimate Medical Academy (UMA) in Tampa, FL seeks a Campus Operations Coordinator to support day-to-day operations at the Tampa Center. You will help create a welcoming, professional environment for students, staff, partners, vendors, and guests, coordinating front office, facilities, events, and administrative tasks.

This full-time, onsite role requires strong organizational skills, excellent English communication, and the ability to manage multiple priorities.