Admissions Representative (West Coast Schedule)

Ultimate Medical Academy; Las Vegas (NV); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Job summary

A non-profit healthcare education institution seeks an Online Admissions Representative to assist prospective students in understanding educational opportunities. Responsibilities include contacting potential candidates, conducting interviews, and maintaining compliance with regulations. Required qualifications include a high school diploma, 2 years in customer service, and a commitment to a diverse work environment. The position offers a remote work format with a compensation range of $20 USD per hour.

Qualifications

• Minimum of 2 years of previous experience in education, customer service, sales, or related field.
• Ability to uncover needs and help prospective students select suitable programs.
• Typing skills of 40 plus WPM preferred.

Responsibilities

• Contact prospective students to set up information sessions.
• Conduct interviews to gauge interest levels and program suitability.
• Maintain required paperwork and data entry accurately and timely.

Skills

Customer-centric approach

Effective communication

Problem-solving skills

Time management

Education

High school diploma or equivalent

Associate's degree or higher

Job description

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands‑on training at our Clearwater campus.

Benefits

• Medical (including prescription)
• Dental
• Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

West Coast Schedules - specific to those residing in UT, NV, AZ, NM

Sunday-Thursday

• Sunday shift will always be 11am - 8pm EST
• Monday - Thursday will be 12pm - 9pm EST

Purpose of the Position

Do you have a passion for helping others achieve their goals and overcome challenges? Are you confident speaking with different types of people? Does high‑energy describe your personality? Are you a good listener and a patient problem solver? If you answered yes to these questions, then you might be a perfect fit for the Online Admissions Representative position at Ultimate Medical Academy (UMA).

As a member of the admissions team, you’ll be responsible for meeting clearly defined metrics and performance levels in a dynamic work environment. You will be responsible for contacting prospective students who have expressed an interest in furthering their education and you will help them understand how the programs offered at our campus can meet their needs. The Admissions Associate conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and UMA policies and procedures. The Admissions Representative reports to the Director of Admissions.

Key Responsibilities

• Follows admissions criteria for all perspective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
• Contacts potential students utilizing most appropriate method of contact (e.g., phone, email, etc.) to set up information session.
• Conducts interviews of prospective students while gauging interest level, area of study, time and availability, etc.
• Serve as liaison between prospective student and Admissions on their initial visit to the school.
• Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness.
• Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication.
• Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
• Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
• Refers students as appropriate to Student Finance and/or correct department.
• Schedules appointments for campus tours.
• Follows all training and guidance as provided by the Director of Admissions.

Compliance

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Minimum Requirements

• Minimum of a high school diploma or equivalent. (Required)
• Minimum of 2 years of previous experience in education, customer service, sales, or related field. (Required)
• Support diverse and inclusive work environment.
• Upholds all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agency standards and requirements.
• Ability to be customer‑centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships.
• Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements.
• Manages work time effectively by ensuring all work is completed in a timely and efficient manner.
• Presents information in a factual and ethical manner to prospective students and others regarding school’s programs, tuition, fee schedules, refund policy, payment plans and other college policies and procedures which impact students.
• Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments.

Preferred Requirements

• Associates degree or higher.
• 3 years of direct sales and/or customer service experience.
• Typing Skills 40 plus WPM.

Work Environment/Physical Demands

• This is a full‑time remote position, with only occasional, planned onsite or travel requirements.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard‑wire into a high‑speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Application Deadline

Applications are accepted and reviewed on an ongoing basis.

Compensation Range

$20—$20 USD