Campus Mail & Receiving Specialist I

Washington University; Missouri; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vacation and holidays

Metro U-Pass

Retirement 403(b)

Wellness programs

Paid caregiver leave

Job summary

Washington University in St. Louis is seeking a Mail Room Associate to manage mail and packages, assist with distribution, and provide customer service across campus.

You will handle intake, sorting, and delivery, and support driving duties within campus routes, while adhering to safety policies. Responsibilities include coordinating with USPS/FedEx/UPS, maintaining databases, and ensuring accurate addressing and signatures.

Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.
• Work Experience: Mail, Shipping Or Receiving Center, Customer Service, University Operations Or SimilarRole (1Year)

Responsibilities

• Works with campus partners such as USPS, FedEx, UPS, and Amazon as well as campus departments to intake mail and/or packages each day.
• Accuracy, efficiency, and teamwork are critical success factors, as volume is significant.
• Processes intake for each item.
• Unload, scan, sort, and shelve packages for pickup, delivery to customers, or placement in lockers.
• Counts and sorts mail.
• Weighs, scans, and sorts metered items.
• Processes outgoing items by delivering mail and/or packages or locating and scanning each package that customers come to pick up.
• Carries a valid driver’s license at all times.
• Provides customer service to staff, faculty and/or students who need help finding or mailing/shipping items.
• Verifies proper identification, obtains signatures on handheld units, and uploads signatures to the master database.
• Provides timely look-up functions for mail and/or packages using university and industry-specific software.
• Assists in maintaining accurate names and addresses in the mail forwarding system while complying with US Postal mail processing forwarding guidelines.
• Demonstrates safety protocols at all times and attends regular training.
• Performs other duties as assigned.

Skills

Customer Service

Logistics Support

Teamwork

Oral Communications

Written Communications

Computer Literacy

Shipping Software

Professional Integrity

Process Improvements

Organizational Commitment

Social Interaction

Strive for Excellence

Education

High school diploma

Tools

Microsoft Word

Shipping Software

Job description

Washington University in St. Louis is seeking a Mail Room Associate to manage mail and packages, assist with distribution, and provide customer service across campus.

You will handle intake, sorting, and delivery, and support driving duties within campus routes, while adhering to safety policies. Responsibilities include coordinating with USPS/FedEx/UPS, maintaining databases, and ensuring accurate addressing and signatures.