Mail & Receiving Services Operator I - Enterprise Physical Operations

Washington University; Missouri; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vacation and holidays

Metro U-Pass

Retirement 403(b)

Wellness programs

Paid caregiver leave

Job summary

Washington University in St. Louis is seeking a Mail Room Associate to manage mail and packages, assist with distribution, and provide customer service across campus.

You will handle intake, sorting, and delivery, and support driving duties within campus routes, while adhering to safety policies. Responsibilities include coordinating with USPS/FedEx/UPS, maintaining databases, and ensuring accurate addressing and signatures.

Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.
• Work Experience: Mail, Shipping Or Receiving Center, Customer Service, University Operations Or SimilarRole (1Year)

Responsibilities

• Works with campus partners such as USPS, FedEx, UPS, and Amazon as well as campus departments to intake mail and/or packages each day.
• Accuracy, efficiency, and teamwork are critical success factors, as volume is significant.
• Processes intake for each item.
• Unload, scan, sort, and shelve packages for pickup, delivery to customers, or placement in lockers.
• Counts and sorts mail.
• Weighs, scans, and sorts metered items.
• Processes outgoing items by delivering mail and/or packages or locating and scanning each package that customers come to pick up.
• Carries a valid driver’s license at all times.
• Provides customer service to staff, faculty and/or students who need help finding or mailing/shipping items.
• Verifies proper identification, obtains signatures on handheld units, and uploads signatures to the master database.
• Provides timely look-up functions for mail and/or packages using university and industry-specific software.
• Assists in maintaining accurate names and addresses in the mail forwarding system while complying with US Postal mail processing forwarding guidelines.
• Demonstrates safety protocols at all times and attends regular training.
• Performs other duties as assigned.

Skills

Customer Service

Logistics Support

Teamwork

Oral Communications

Written Communications

Computer Literacy

Shipping Software

Professional Integrity

Process Improvements

Organizational Commitment

Social Interaction

Strive for Excellence

Education

High school diploma

Tools

Microsoft Word

Shipping Software

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners. For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers. Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus and providing customer service. The primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter.

Primary Duties & Responsibilities

• Works with campus partners such as USPS, FedEx, UPS, and Amazon as well as campus departments to intake mail and/or packages each day.
• Accuracy, efficiency, and teamwork are critical success factors, as volume is significant.
• Processes intake for each item.
• Unload, scan, sort, and shelve packages for pickup, delivery to customers, or placement in lockers.
• Counts and sorts mail.
• Weighs, scans, and sorts metered items.
• Processes outgoing items by delivering mail and/or packages or locating and scanning each package that customers come to pick up.
• Carries a valid driver’s license at all times.
• Must observe all posted speed limits and drive no faster than 10 MPH in areas where there are none posted.
• Provides customer service to staff, faculty and/or students who need help finding or mailing/shipping items.
• Verifies proper identification, obtains signatures on handheld units, and uploads signatures to the master database.
• Provides timely look-up functions for mail and/or packages using university and industry-specific software.
• Assists in maintaining accurate names and addresses in the mail forwarding system while complying with US Postal mail processing forwarding guidelines.
• Demonstrates safety protocols at all times and attends regular training.
• Performs other duties as assigned.

Job Location/Working Conditions

• Normal office environment
• High-noise environment
• Exposure to moving machinery
• Dust, dirt, grease, or other disagreeable elements
• Ability to travel to various on- and off-campus locations

Physical Effort

• Typically standing or walking
• Frequent lifting of 25 lbs. or more
• Typically bending, crouching, and stooping.

Equipment

• Heavy equipment (forklift, etc.)
• Operate motor vehicle

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Mail, Shipping Or Receiving Center, Customer Service, University Operations Or SimilarRole (1Year)
• Skills: NotApplicable
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Preferred Qualifications

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: Mail Service Operations, Shipping, And Receiving (2Years)
• Skills: Computer Literacy, Customer Service, Efficiency Optimization, Logistics Support, Microsoft Word, Oral Communications, Organizational Commitment, Process Improvements, Professional Integrity, Shipping Software, Social Interaction, Strive for Excellence, Teamwork, Written Communication

Grade G04-H Salary Range $16.40 - $22.12 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions in the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St.Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Company Culture

Washington University in St.Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.