Campus Life Operations Manager

St. Catherine University; Saint Paul (MN); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Tuition assistance

Health insurance

403b retirement plan

Job summary

St. Catherine University is seeking a full-time Campus Life Operations Manager in Saint Paul, MN.

The role leads Information Center and Campus Life Desk operations, recruiting, training, scheduling, and supervising 35–50 student employees and 2–4 Lead Student Workers, and handling day-to-day functions. Responsibilities include updating websites, newsletters, staffing plans, procedures, event logistics, and collaboration with Campus Life leadership to foster inclusive, student-centered service

Qualifications

• Bachelor's degree required.
• Minimum of 2 years supervising employees.
• Experience with scheduling to cover business operations.
• Strong organizational, communication, and interpersonal skills.
• Commitment to equity, diversity, and inclusion in higher education.
• Proficiency with Microsoft Office, Google Workspace, or student engagement platforms.

Responsibilities

• Oversee Information Center, Campus Life Desk, and Student Organization Center operations.
• Recruit, train, schedule, and supervise 35–50 student employees and 2–4 Lead Student Workers.
• Develop staffing plans to cover two desks and manage resources.
• Update websites, prepare newsletters, and coordinate event logistics.
• Maintain procedures, logs, inventory, and operating documentation.
• Support Orientation and Honors programming and campus events.

Skills

Supervising employees

Scheduling

Organizational skills

Communication

Equity & inclusion

Microsoft Office

Google Workspace

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Student engagement platforms

Job description

Campus Life Operations Manager

Division: Student Affairs, Equity and Belonging

Department/Office: Student Cntr/Activities

The Student Affairs, Equity, and Belonging Department at St.Catherine University invites applications for a full-time Campus Life Operations Manager position.

The Campus Life Operations Manager serves as a key member of the Campus Life Team and is responsible for the oversight of the university Information and Campus Life desks, including recruiting, training, scheduling and supervision of student workers. The Operations Manager also manages day-to-day operations of these critical university services, ranging from supporting students to directing community members to campus. The Operations Manager contributes student communications including updating websites, preparing newsletters, and event logistics.

Duties

• Manage the student employment program for the InformationCenter and Campus Life Desk, supervising approximately 35-50student employees and 2-4 Lead Student Workers.
• Coordinate the full student employment cycle each semester fordesk workers, including recruitment, interviewing, hiring, onboarding, training, scheduling, performance management, evaluation, recognition, and offboarding.
• Develop and maintain staffing plans that provide appropriatecoverage for two customer service desks, while responsibly managingstudent employment resources.
• Develop student employee position descriptions, expectations,training materials, operating procedures, evaluation tools, meetingcadence, and accountability systems.
• Clearly define the Lead Student Worker role as a studentleadership position with responsibility for supporting peers anddaily desk operations, defining roles each semester to meetoperational needs while creating a meaningful experience withincreasing responsibilities.
• Promote inclusive, accessible, professional, andstudent-centered customer service practices.
• Manage the daily operations of the Information Center, CampusLife Desk, and Student Organization Center in collaboration withCampus Life leadership.
• Ensure both service desks are appropriately staffed, organized, supplied, and prepared to provide consistent service to students, employees, and visitors.
• Develop, document, maintain, and regularly review operatingprocedures for services provided through the desks.
• Oversee operational processes including:
  • Metro Transit pass distribution and tracking
  • Locker rentals and annual locker cleanout
  • Lost and found
  • Equipment and resource checkout
  • General campus information and referrals
  • Student organization resources and checkouts
  • Campus Life forms, materials, and student resources
• Maintain accurate logs, records, inventory systems, andoperational documentation, monitoring volume, usage and type ofservice to inform staffing, desk hours, resource allocation, andoperational improvements.
• Coordinate office supplies, equipment, materials, purchasing, and inventory for Campus Life operations.
• Troubleshoot day-to-day operational issues and determine when concerns should be elevated to Campus Life leadership.
• Provide administrative support to functions related to Orientation and Honors and Awards programming.
• Update and maintain Campus Life and Residence Life websites, online resources, forms, shared files, and other administrative systems.
• Oversee the creation of the weekly student engagementnewsletter
• Participate in departmental meetings, planning, assessment, and continuous improvement efforts and committee meetings as appropriate.
• Assist with large Student Affairs and campus events with day/night-of logistics support.
• Maintain effective relationships with campus and community partners.
• Foster positive and professional relationships with students.
• Perform other duties consistent with the operational and administrative responsibilities of the position

Minimum Qualifications

• Bachelor's degree
• Minimum of 2 years of experience in supervising employees
• Experience scheduling to cover business operations
• Exceptional organizational, communication, and interpersonalskills.
• Commitment to equity, diversity, and inclusion in highereducation.
• Proficiency with Microsoft Office , Google Workspace , or student engagement platforms

Preferred Qualifications

• Experience working in higher education
• Experience in website design
• Experience training employees

Compensation

Annual wage is $41,154 - $51,770 depending on qualifications andexperience.

The salary range listed reflects a good-faith estimate of whatwe reasonably anticipate to pay for this position, based on marketdata and internal equity, at the time of posting. Actual compensation will be determined based on qualifications, experience, skills, and other relevant factors. St. Catherine reserves the right to modify or adjust compensation depending on University needs.

Benefits

Employees at St. Kate's feels a deep connection to the University's Mission and Vision, and they live their values at work. Benefits available to full-time employees include:

• Fourteen (14) paid holidays and paid "gift" days when the University is closed.
• Free tuition for employees and reduced tuition for their families after one year of service
• Health, dental, and vision insurance
• 403b retirement plan access
• Accrued sick time

Specific information on all of our available benefits for full-time employees can be found HERE.

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sistersof St. Joseph of Carondelet to 'love of neighbor withoutdistinction' and provides a learning and working environment thatis enriched by the diversity of all our members. Individuals of allreligious, racial, ethnic, gender identity, nation of origin, ordisability groups are encouraged to apply. Should you need an interview accommodation please contact us at [e-mail] or 651-690-6565.