Temporary Student Services Specialist - Records and Registration

St. Catherine University; Saint Paul (MN); On-site; USD 28,000 - 39,000; Full time

Job summary

St. Catherine University in Saint Paul seeks a Temporary Student Services Specialist—Records and Registration to support registration, records, and enrollment verifications. You will act as the main student resource for registration, assist with PINs, and ensure compliance with academic policies.

The role includes managing academic records, handling leaves/withdrawals, and coordinating with advisors and program directors. Evening/weekend availability may be required.

Qualifications

• Two years' professional experience in an academic administrative office or similar.
• Bachelor's degree preferred.
• Experience with Banner or similar systems is preferred.
• Strong communication and collaboration skills with diverse stakeholders.
• Ability to work evenings and weekends as needed.

Responsibilities

• Support registration for students and resolve registration errors and PIN issues.
• Manage academic records, including leaves, withdrawals, and enrollment verifications.
• Provide courteous customer service to all constituencies and refer to Registrar Office as needed.
• Coordinate with advisors, faculty, and directors; handle administrative tasks in the office.

Skills

Strong initiative

Critical thinking

Excellent communication

Team collaboration

Independent work

Attention to detail

Organizational skills

Fast learner

Customer service

Education

Bachelor's degree preferred

Tools

Banner

Job description

Temporary Student Services Specialist - Records andRegistration

Division: Academic Affairs

Department/Office: Registrar Operations

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The Registrar at St. Catherine University invites applications for a full-time Temporary Student Services Specialist - Records and Registration position.

The Student Services Specialist will provide expert support to students regarding registration, student records, degree verifications, enrollment certifications, and attendance tracking. Major responsibilities will include:

Registration

Act as the main student resource for registration. This work includes student support with registration errors, special registrations, and management of registration PINs, all while ensuring that students are taking courses that apply to their program and are in compliance with academic policies. Collaboration with academic advisors, faculty mentors and program directors will be crucial.

Academic Records

• Leave of absence/withdrawal requests for all students, ensuring compliance with academic policies and federal regulations
• Cancellation or deferral of registration
• Translation issues between Slate & Banner
• Change of major/minor/certificate forms
• Change of grad programs
• Change of coding when admitted to their program or major
• Change of applicable catalog forms
• Process Enrollment Verifications
• Act as contact for Financial Aid audits and enrollment tracking.
• Complete athletic reporting paperwork to ensure student-athletes are compliant with MIAC academic eligibility requirements
• Active confirmation management
• Student Type management

Customer Service

Assist all constituencies in an efficient, professional, calm, and courteous manner. Ensure that all constituencies receive excellent, accurate, and prompt service. Refer customers as needed to members of the Registrar's Office or other offices. Answer all phone calls to front desk and respond to messages in a timely manner.

Administrative Support

Manage academic appeal process, including form tracking, research and communication.

Minimum Qualifications

Two years' professional experience in an academic administrative office or similar, with preference for experience in higher education.

Preferred Qualifications

• Bachelor's degree preferred
• Ability to develop and maintain knowledge in disparate functional areas
• Strong initiative and critical thinking skills required
• Banner experience preferred
• Strong ability to communicate effectively in both verbal and written form
• Ability to work effectively with others in a team environment
• Ability to work independently with minimal direction
• Ability and willingness to work evenings and weekends as needed
• Creative problem solving skills with a focus on long-term resolutions
• Excellent organizational skills and attention to detail
• Ability to learn quickly, and apply new ideas and concepts to the real world work environment
• Excellent documentation skills
• Ability to prioritize and execute critical tasks in a timely fashion
• Ability to respond respectfully and effectively to people of all cultures, in a manner that affirms the worth and preserves the dignity of individuals, families, and communities

Compensation

Hourly wage is $20.42 - $28.58 depending on qualifications and experience.

The salary range listed reflects a good-faith estimate of what we reasonably anticipate to pay for this position, based on market data and internal equity, at the time of posting. Actual compensation will be determined based on qualifications, experience, skills, and other relevant factors. St. Catherine reserves the right to modify or adjust compensation depending on University needs.

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to "love of neighbor without distinction" and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of all religious, racial, ethnic, gender identity, nation of origin, or disability groups are encouraged to apply. Should you need an interview accommodation please contact us at [e-mail] or 651-690-6565.

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