Campus IT Systems Support Analyst (Entry)

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 2,080,000 - 2,893,000; Full time

Job summary

University of Missouri-St. Louis Information Technology Services is seeking an entry-level System Support Analyst to support campus technology needs. The role covers desktop imaging, software/hardware setup, and network access for faculty, staff, and students.

Responsibilities include assisting with VPN access, device configuration, and coordinating with staff to improve support procedures across labs and classrooms. Benefits include University coverage and benefits eligibility.

Qualifications

• An Associate's degree in the defined field or an equivalent combination of education and experience.

Responsibilities

• Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.
• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
• Help faculty, staff, and students get connected to the campus network via VPN, wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
• Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community
• Provide installation of faculty and staff computers
• Provide virus remediation
• Provide and maintain laptops for checkout
• Provide desktop reimaging services
• Have the ability to support Managed Printing and software associated with printing
• Provide Triton Cards for faculty, staff, students and vendors

Skills

LAN knowledge

Device knowledge

Windows 11

Apple experience

Customer service

Imaging systems

Education

Associate's degree or equivalent

Job description

University of Missouri-St. Louis Information Technology Services is seeking an entry-level System Support Analyst to support campus technology needs. The role covers desktop imaging, software/hardware setup, and network access for faculty, staff, and students.

Responsibilities include assisting with VPN access, device configuration, and coordinating with staff to improve support procedures across labs and classrooms. Benefits include University coverage and benefits eligibility.