Campus IT Support Technician — Hardware, Software & Networks

Georgia Institute of Technology; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Georgia Tech is seeking an IT Support Technician to assist in the installation, operation, and maintenance of computer systems across campus. You will interact with faculty and staff and resolve a wide range of hardware, software, and network issues.

The role requires up to two years of related experience and an Associate's degree or technical diploma. Strong problem solving, customer service, and documentation skills are essential.

Qualifications

• Associate's Degree, Technical Diploma or equivalent combination of education and experience.
• Up to two years of job related experience.
• Knowledge of installation and maintenance of information technology hardware and software, with emphasis on problem solving, customer service, documentation and communications.

Responsibilities

• Install, maintain and upgrade workstation and peripheral hardware and software.
• Analyze and resolve workstation, application, and server related problems.
• Update desktop software/applications; maintain documentation on installed applications.
• Provide users with assistance in working in specific applications.
• Participate in development of standard operating procedures.
• Perform other duties as assigned.

Skills

IT hardware knowledge

Troubleshooting

Customer service

Education

Associate's Degree, Technical Diploma or equivalent

Job description

Georgia Tech is seeking an IT Support Technician to assist in the installation, operation, and maintenance of computer systems across campus. You will interact with faculty and staff and resolve a wide range of hardware, software, and network issues.

The role requires up to two years of related experience and an Associate's degree or technical diploma. Strong problem solving, customer service, and documentation skills are essential.