Technology Support Specialist, Instructional and Information Technology Services

California State University San Marcos; San Marcos (CA); On-site; USD 64,582 - 94,078; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Retirement plan (CalPERS)

Tuition waiver

Vacation and sick leave

15 paid holidays annually

Job summary

California State University San Marcos is looking for a full-time Technology Support Specialist II to provide intermediate to advanced technical support to faculty, students, and staff. The role involves troubleshooting network connectivity issues, resolving operating system failures, and maintaining client and network-connected devices. Successful candidates will work collaboratively within the department while ensuring quality support and training for new team members. This position provides a competitive salary and comprehensive benefits package.

Qualifications

• Intermediate to advanced technical support experience.
• Working knowledge of applications, business systems, and IT environments.
• Experience in troubleshooting operating systems and network connectivity.

Responsibilities

• Resolve endpoint connectivity issues within established networked environments.
• Troubleshoot operating system failures and logs.
• Install and configure endpoint devices and associated applications.

Job description

Job Overview

Operating within the Technology Support Services (TSS) of Instructional and Information Technology Services (IITS), this role supports the campus community and operates independently with minimal direction. It assumes the primary responsibility for providing intermediate to advanced technical support to faculty, students, and staff. The individual in this role possesses working knowledge of applications, business systems, and enterprise information technology environments.

The technical duties encompass resolving endpoint connectivity issues within established networked environments, troubleshooting operating system failures and logs, and implementing approved technologies and solutions. The incumbent is also responsible for the installation, configuration, replacement, maintenance, and upgrading of client and network-connected endpoint devices, including local and network printers, computers, and associated client-facing applications or data connections. Additionally, this position works collaboratively with external campus partners, vendors, cross‑functional groups within the University and supports the training of new and existing team members within the support unit.

Position Summary

Working Title (Technology Support Specialist II)

This is a full‑time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.

For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.

Pay, Benefits, And Work Schedule

Anticipated Hiring Salary Range: $5,787 per month (step 1)

CSU Classification Salary Range: $5,787 - $8,430 per month

Salary is commensurate with the background and experience of the individual selected.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a personal holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by visiting our benefits portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.

Supplemental Information

Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment is rescinded if the background check reveals disqualifying information, or if it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html.

Pursuant to the CSU Out‑of‑State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU‑related work outside the state of California.