Campus IT Service Desk Specialist

Woodbury School of Business; Orem (UT); On-site; USD 36,000 - 54,000; Full time

Job summary

Utah Valley University seeks an Enterprise Service Desk Technician to deliver timely technical support to students, faculty, staff, and the public. You will troubleshoot hardware, software, network, and application issues, log incidents, and escalate where needed while maintaining high customer satisfaction.

You will promote information security best practices, help users navigate IT resources, and provide basic training on technology use within a collaborative campus environment.

Qualifications

• High school diploma or equivalent and two years of related education/experience.
• Experience in customer service and technical support is preferred.
• Familiarity with FERPA and confidentiality requirements.

Responsibilities

• Serve as the first point of contact for technical assistance via phone, chat, in-person, and ticketing systems.
• Triage and resolve or escalate incidents and service requests promptly.
• Communicate clearly with users and document interactions and resolutions.
• Provide basic training and guidance on technology use and IT policies.
• Perform other duties as assigned by the Enterprise Service Desk.

Skills

Customer service

Active listening

Verbal communication

Written communication

Documentation

Conflict management

Education

High school diploma or equivalent

Job description

Utah Valley University seeks an Enterprise Service Desk Technician to deliver timely technical support to students, faculty, staff, and the public. You will troubleshoot hardware, software, network, and application issues, log incidents, and escalate where needed while maintaining high customer satisfaction.

You will promote information security best practices, help users navigate IT resources, and provide basic training on technology use within a collaborative campus environment.