Campus ID & Cash Services Coordinator

Norfolk State University; Norfolk (VA); On-site; USD 39,000 - 47,000; Full time

Job summary

Norfolk State University is seeking a detail-oriented individual to provide customer service and administrative support for the ID Card Office and Ticket Center on campus in Norfolk, VA. The role involves creating ID cards, handling front-desk inquiries, and assisting with various office tasks to ensure smooth daily operations.

Responsibilities include assisting with reconciliations, updating the Spartan Card website, providing technical support for related systems, processing debit card

Qualifications

• Strong reading, writing and learning abilities, along with excellent customer service skills.

Responsibilities

• Provide excellent customer service to students, faculty, staff, and other customers while supporting the daily administrative operations of the ID Card Office and Ticket Center.
• Create ID cards accurately and efficiently while ensuring timely service.
• Perform front-desk responsibilities with a customer-focused approach and respond accurately to questions regarding account balances, Spartan Card services, and general account information.
• Perform administrative duties including photocopying materials, processing mail, filing correspondence, and distributing reports with accuracy, organization, and timeliness.
• Maintain office supplies, equipment inventory and assist with reconciliation of eAccounts and various campus accounts.
• Assist with maintaining and updating the Spartan Card website, policies and procedures, and training manuals.
• Provide technical support by troubleshooting and resolving moderate issues involving assigned systems, software, and equipment.
• Assist with processing debit card reimbursements for students, university departments, and on-campus vendors.
• Assist with university orientation activities and serve as a cashier for the Ticket Center.
• Process parking decals, fines, athletic and event tickets, and other transactions for faculty, staff, students, and the general public.

Job description

Norfolk State University is seeking a detail-oriented individual to provide customer service and administrative support for the ID Card Office and Ticket Center on campus in Norfolk, VA. The role involves creating ID cards, handling front-desk inquiries, and assisting with various office tasks to ensure smooth daily operations.

Responsibilities include assisting with reconciliations, updating the Spartan Card website, providing technical support for related systems, processing debit card