Campus Front Desk & Resident Services Coordinator

Montana State University - Office of Student Engagement; Bozeman (MT); On-site; USD 26,000 - 37,000; Full time

Job summary

Montana State University is seeking a Front Desk Services Coordinator to join the Residence Life Administration team. The role supports on-campus housing by managing front desk operations and supervising 15-25 student desk clerks, including hiring and payroll tasks.

This classified, full-time position requires strong customer service, administrative skills, and the ability to work in a high-traffic environment while upholding university policies and procedures.

Qualifications

• Progressively responsible administrative experience or an equivalent combination of education and experience.
• Proficient experience using computers and various software packages.
• Customer service experience, handling a variety of people with diplomacy.

Responsibilities

• Manages the front desk environment to create a welcoming yet professional space.
• Performs a variety of administrative tasks in support of the operation.
• Co-supervises 15-25 student desk clerks, including hiring paperwork and payroll tasks.
• Coordinates conduct processes with the Community Director and maintains in-hall systems.
• Manages residence hall administration processes and occupancy.
• Maintains a safe environment for residents.
• Responds to inquiries with information about the department, MSU policies, events, and resources.

Skills

Admin experience

Computer skills

Customer service

Tools

MS Office

Job description

Montana State University is seeking a Front Desk Services Coordinator to join the Residence Life Administration team. The role supports on-campus housing by managing front desk operations and supervising 15-25 student desk clerks, including hiring and payroll tasks.

This classified, full-time position requires strong customer service, administrative skills, and the ability to work in a high-traffic environment while upholding university policies and procedures.