Campus Events Scheduler & Welcome Desk Assistant

Davenport University; Grand Rapids (MI); Hybrid; USD 17,000 - 24,000; Part time

Job summary

Davenport University in Grand Rapids’ W.A. Lettinga Campus is seeking a part-time, non-exempt Customer Service/Event Scheduler to join the Welcome Desk team.

You will coordinate non-athletic facility rentals, support campus events, and act as a liaison between client requests and internal resources such as facilities, IT and catering. The role emphasizes excellent customer service, adherence to university policies, and collaboration with public safety, procurement, and risk management.

Qualifications

• High School Diploma required; college coursework preferred.
• Experience in administrative, business office, event planning or related roles preferred.
• Bilingual English/Spanish preferred.
• Ability to plan, develop goals, meet deadlines, and prioritize workloads.
• Ability to maintain professional appearance and manner.
• Ability to work with financial data and computerized systems.
• Ability to work with diverse backgrounds and promote a positive environment.
• Ability to communicate effectively while maintaining confidentiality.

Responsibilities

• Support non-athletic rental events at the campus.
• Manage rental inquiries, facility tours, and a rental calendar.
• Coordinate site visits with outside clients and vendors.
• Coordinate and input event forms, room reservations, payment arrangements, and catering orders.
• Maintain a list of available dates for events and avoid double booking.
• Collaborate with safety, procurement, IT and facilities to follow guidelines.
• Create recommendations for event timing, layout, or other arrangements.
• Serve as a point of contact for vendors before, during, and after events.
• Support internal department and student events held on campus.
• Provide campus tour support as needed.
• Provide campus tour support and other duties as needed.

Skills

Bilingual EN/ES

Organizational skills

Customer service

Professional appearance

Communication skills

Confidentiality

Diversity-friendly

Financial data handling

Administrative experience

Event planning experience

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Davenport University in Grand Rapids’ W.A. Lettinga Campus is seeking a part-time, non-exempt Customer Service/Event Scheduler to join the Welcome Desk team.

You will coordinate non-athletic facility rentals, support campus events, and act as a liaison between client requests and internal resources such as facilities, IT and catering. The role emphasizes excellent customer service, adherence to university policies, and collaboration with public safety, procurement, and risk management.