Campus Equipment Support Specialist

Duke PA; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Duke University in Durham, NC is seeking a Customer Support Representative to support office equipment services and campus operations. You will help users, coordinate repairs, and track usage to ensure smooth campus functioning.

You will train customers on equipment, maintain inventories, and prepare reports on service activity. This role offers a collaborative environment with opportunities to grow within campus operations.

Qualifications

• High school diploma or equivalent.
• Around 2 years of experience in customer service or office support.
• Strong communication and customer service skills.
• Basic knowledge of clerical and accounting principles.
• Ability to manage multiple tasks and work independently.

Responsibilities

• Provide customer support for office equipment, reprographics services, and equipment.
• Coordinate routine maintenance and repairs with vendors.
• Visit equipment locations regularly to track usage and restock supplies.
• Train customers on proper use of equipment and provide demonstrations.
• Prepare reports on equipment usage, service activity, and customer needs.
• Assist with equipment setup, delivery, and basic accounting processes.

Skills

Customer service

Communication

Office equipment

Multitasking

Education

High school diploma

Job description

Duke University in Durham, NC is seeking a Customer Support Representative to support office equipment services and campus operations. You will help users, coordinate repairs, and track usage to ensure smooth campus functioning.

You will train customers on equipment, maintain inventories, and prepare reports on service activity. This role offers a collaborative environment with opportunities to grow within campus operations.