Campus Equipment & Services Support Specialist

Duke University; Durham (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Duke University in Durham, NC is seeking a Customer Support Representative to assist with office equipment services across campus. You will support customers, perform maintenance, and coordinate repairs to ensure smooth operations.

The role requires about 2 years of customer service or office support experience, strong communication skills, and basic accounting knowledge. Join a collaborative campus environment with opportunities for growth.

Qualifications

• High school diploma or equivalent is required.
• Approximately 2 years of experience in customer service, office support, or equipment maintenance.
• Strong communication and customer service skills.
• Basic knowledge of clerical and accounting principles.
• Ability to manage multiple tasks and work independently.

Responsibilities

• Provide customer support for office products, reprographics services, and equipment.
• Perform routine maintenance and coordinate equipment repairs with vendors.
• Conduct market research and assist with customer outreach and presentations.
• Visit equipment locations regularly to track usage, restock supplies, and assist users.
• Train customers on proper use of equipment and provide demonstrations.
• Maintain and monitor supply inventory for equipment and services.
• Prepare reports on equipment usage, service activity, and customer needs.
• Assist with equipment setup, delivery, and basic accounting processes.

Skills

Communication

Customer service

Multitasking

Accounting basics

Clerical skills

Education

High school diploma or equivalent

Job description

Duke University in Durham, NC is seeking a Customer Support Representative to assist with office equipment services across campus. You will support customers, perform maintenance, and coordinate repairs to ensure smooth operations.

The role requires about 2 years of customer service or office support experience, strong communication skills, and basic accounting knowledge. Join a collaborative campus environment with opportunities for growth.