Head Member Service Representative

ADP; Shreveport (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Teledoc Health Access

Mental Health Support

Life & Long-Term Disability Insurance

Wellness Programs

Paid Time Off

Holidays

401(k) with Match

Job summary

Barksdale Federal Credit Union in Shreveport, LA is seeking a Head Member Service Representative to oversee teller operations and ensure smooth service for members. You will supervise tellers, handle cash flow, and help training while maintaining accuracy and compliance on daily transactions.

The role emphasizes strong customer service, knowledge of teller policies, and effective communication with team members to deliver prompt, professional service at all times.

Qualifications

• 6–12 months related experience and/or training in banking or retail.
• Knowledge of bank teller policies and procedures.
• High school diploma or equivalent.
• Strong communication and interpersonal skills; comfortable with computers.

Responsibilities

• Assist tellers and oversee balancing and workflow.
• Answer questions and resolve issues for members.
• Process deposits, withdrawals, loan payments, cashier?s checks, and cash advances accurately.
• Ensure prompt, professional member service and training of tellers.

Skills

Customer service

Communication

Computer skills

Willingness to learn

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Head Member Service Representative

Regular Full-Time Shreveport, LA, US

2 days ago Requisition ID: 2581

Location: 519 Market St. Shreveport, LA 71101

Summary

As a head bank teller, you will be responsible for providing a variety of essential financial services. Your primary duties will include answering other tellers questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of teller lines, adequate coverage, and general training of tellers. As wells as ensuring members are promptly and professionally served through processing their deposits, withdrawals, loan payments, cashiers’ checks, and cash advances accurately and efficiently. You will balance daily transactions and verify cash totals to maintain accuracy and compliance. In addition to your main responsibilities, you will perform assigned side-jobs and assist other tellers as needed to ensure seamless operations. Your role is crucial in ensuring that members receive prompt, professional service that enhances their banking experience.

Job Requirements

• Minimum of 6 to twelve months related experience and/or training: or equivalent combination of education and experience
• A thorough knowledge of bank teller policies and procedures
• High school diploma or equivalent
• Basic understanding of financial services and products provided by the credit union
• Excellent communication and interpersonal skills
• Proficiency in basic computer skills and willingness to learn new software/systems

All employment applications must be submitted electronically. As part of the hiring process, Barksdale Federal Credit Union conducts a comprehensive background check, drug screening and an online skill assessment prior to extending any offer of employment.

At Barksdale Federal Credit Union we care about our people — and that means offering more than just a paycheck. That’s why we offer a benefits package designed to support your whole life — at work and beyond. From health and wellness, time off, and professional growth, you’ll find the resources you need to feel confident, supported, and empowered every step of the way. Listed below is a synopsis of the benefits offered by BFCU for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Medical, Dental & Vision Insurance: Comprehensive coverage to keep you and your family healthy and confident.
• 24/7 Teledoc Health Access: Talk to board-certified physicians anytime via phone, app, or video.
• Mental Health Support: Confidential support through our Employee Assistance Program (EAP) — available to you and your household.
• Paid Life & Long-Term Disability Insurance: Company-paid coverage for added peace of mind.
• Wellness Programs: Fun challenges, rewards, and free virtual fitness classes to support your well-being year-round.

Time Off & Balance

• Generous Paid Time Off: 156 hours of PTO annually, plus enjoy 8 paid holidays to recharge and spend time with loved ones.
• Volunteer Time & Opportunities: Make a difference in your community — we make it easy to get involved. As well as we reward you for doing so!
• 401(k) with Company Match: Invest in your future with a competitive retirement plan and employer match.
• Financial Wellness Tools: Free financial advising, free Barksdale Federal Credit Union membership, and education around money management.

Growth & Recognition

• Education Assistance Program: Get reimbursed for up to 90% of tuition costs, up to the maximum allowable — invest in your future without the financial stress.
• Career Development: We offer in person and online training, certifications, leadership programs, and more to help you grow.
• Employee Recognition & Milestones: We also honor employees’ tenure milestones through our service anniversary program, celebrating their dedication to our mission.