Campus Card & Dining Tech Analyst

American University; United States; Hybrid; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

American University in Washington, DC is hiring a Business Services Technology Analyst to own technology operations for the Finance division's dining program, campus card system, and ERP data. You will configure systems, gather requirements, and coordinate with stakeholders to deliver reliable services in a hybrid on-campus environment.

The role emphasizes data stewardship, reporting, and process improvement, including SQL reporting, data quality audits, and supporting upgrades.

Qualifications

• Bachelor's degree or equivalent.
• Strong analytical and problem-solving capabilities.
• 2+ years of experience with enterprise applications.
• 2+ years of experience in databases, report writing, data analysis, system administration, IT project management, or related field.
• Intermediate experience with Microsoft Excel (lookups, pivot tables, data manipulation).
• Strong written and verbal communication.

Responsibilities

• Oversees software configuration and system maintenance for campus card and dining POS.
• Provides primary technology support for dining program and vending systems.
• Performs data analysis and builds custom SQL reports for stakeholders.
• Coordinates with IT and business units to implement new features and upgrades.

Skills

Analytical skills

Problem solving

Excel

Communication skills

SQL (learnable)

Data analysis

Project management basics

IT support

Education

Bachelor's degree or equivalent

Tools

Campus card systems

Point-of-Sale systems

ERP systems

Physical Access Control systems

Housing/Hoteling systems

SQL querying (basic)

Job description

American University in Washington, DC is hiring a Business Services Technology Analyst to own technology operations for the Finance division's dining program, campus card system, and ERP data. You will configure systems, gather requirements, and coordinate with stakeholders to deliver reliable services in a hybrid on-campus environment.

The role emphasizes data stewardship, reporting, and process improvement, including SQL reporting, data quality audits, and supporting upgrades.