Campus Card Center Student Worker

East Stroudsburg University; Northern (KY); On-site; USD 8,200 - 12,000; Part time

Job summary

East Stroudsburg University is seeking a Campus Card Center Student Worker to support daily office functions and provide excellent customer service to students and families. The role may involve handling ID card production, deposits, and eCard inquiries while maintaining data privacy.

The position is part-time, up to 20 hours per week, with an hourly rate of $7.25 and some weekend or holiday hours as needed. Must be an ESU student and able to read/write English.

Qualifications

• Must be an ESU student in good standing.
• Excellent customer service skills.
• General knowledge of computers.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Good phone communication to assist students and parents.

Responsibilities

• Maintain day-to-day operations in a customer-service oriented environment.
• Assist with daily production and distribution of ID Cards (eCards).
• Support campus card accounting procedures for funds collection.
• Complete campus trainings (Title IX, etc.) to promote an inclusive campus.
• Maintain privacy of data, card transactions, and reports.
• Process deposits, applications, and replacement eCards.
• Answer calls and questions from students and parents about the eCard.

Skills

Customer service

Computer literacy

Problem solving

Communication skills

Attention to detail

Adaptability

Campus knowledge

Education

Current ESU student

Job description

Campus Card Center Student Worker

The Student will report to the Director of the Campus Card Center and assist with the daily office functions of the Campus Card Center while providing excellent customer service and responsiveness. The position may require some weekend or holiday hours based on the needs of the office.

Responsibilities:

• Assist with maintaining day to day operations and facilitating a customer service-oriented environment.
  
• Assist with the daily production and distribution of ID Cards (eCards).
  
• Support maintaining campus card accounting procedures to ensure proper collection of funds.
  
• Participate in all campus training (Title IX and other programs) that promote a campus environment in which racial and ethnic differences are respected and appreciated.
  
• Maintain the privacy and confidentiality of all system and office-generated data, card transactions, and reports.
  
• Process all paperwork related to deposits, applications, and replacement eCards.
  
• Answer phone calls and questions from students and parents regarding the eCard.

Qualifications:

• Current ESU Student
• Excellent customer service skills
  
• General knowledge of computers
  
• Strong problem-solving skills
  
• Ability to work in a fast-paced environment
  
• Communication skills to be able to assist customers over the phone
  
• Strong attention to detail to ensure procedures are followed accurately
  
• General knowledge of ESU's campus is preferred, but not required

Additional Information:

• Hourly rate $7.25
• Up to 20 hours per week subject to change.

Employment Eligibility & University Commitment

Must be at least 18 years old and be able to read and write English. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer.