Campus AV & Tech Support Specialist

Harvey Mudd College; Claremont (NH); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Harvey Mudd College's Computing and Information Services invites applications for a Technical Analyst to join the front-line support team. The role emphasizes on-campus AV support, hardware and software troubleshooting, and user consultations; you'll be the first point of contact at the CIS Help Desk for faculty, staff and students and help track requests through the CIS ticket system.

You will staff the Help Desk and AV events, provide remote support, deploy hardware and software, and maintain

Qualifications

• Experience configuring and troubleshooting Windows and macOS.
• Strong customer service and communication skills.
• Ability to document and track issues via ticket systems.
• Willingness to learn new technologies.

Responsibilities

• Provide support for campus computers, software, printers, AV systems.
• Document support requests in CIS ticket system.
• Staff the Help Desk and AV events per schedules.
• Troubleshoot software, hardware, and AV issues; contact vendors as needed.
• Deploy hardware and software; ensure functionality and user needs.
• Provide in-person and virtual training to staff, faculty and students.

Skills

Windows support

macOS support

PC hardware

Mac hardware

Mobile devices

Remote support tools

Customer service

Education

High School Diploma or equivalency

Job description

Harvey Mudd College's Computing and Information Services invites applications for a Technical Analyst to join the front-line support team. The role emphasizes on-campus AV support, hardware and software troubleshooting, and user consultations; you'll be the first point of contact at the CIS Help Desk for faculty, staff and students and help track requests through the CIS ticket system.

You will staff the Help Desk and AV events, provide remote support, deploy hardware and software, and maintain