Campus Tech Support & AV Specialist

Harvey Mudd College; Center (IN); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Harvey Mudd College is seeking a Technical Analyst to support campus computers, software, printers, AV systems, and event media services. You will staff the Help Desk and AV events, troubleshoot hardware and software, and develop end-user documentation.

You will also deploy hardware/software, maintain lab systems, and train staff, faculty, and students on common campus tools such as Canvas, M365, and Google Workspace. Strong customer service and teamwork are essential.

Qualifications

• Configures and troubleshoots Windows and macOS on campus hardware and devices.
• Provides strong technical support and quick resolution of common hardware/software issues.
• Delivers clear written and verbal communication while assisting campus users.
• Demonstrates excellent customer service and teamwork in a campus environment.
• Keeps up-to-date with new operating systems and campus applications (Canvas, M365, Google Workspace).
• Shows ability to prioritize tasks and protect sensitive information.

Responsibilities

• Provide support for campus computers, software, printers, AV systems, and events.
• Document support requests in the CIS ticket system with task details.
• Staff the Help Desk and AV events per coverage schedules.
• Troubleshoot software, hardware, and AV issues; contact vendors as needed.
• Deploy hardware/software upgrades and ensure usability for users.
• Provide in-person and virtual training on campus software/hardware/AV equipment.
• Maintain hardware inventory and software licensing records.

Skills

Windows troubleshooting

macOS troubleshooting

Hardware troubleshooting

Customer service

Written and verbal communication

Team collaboration

Storage and security awareness

Tools

Canvas

Microsoft 365

Google Workspace

CIS ticket system

Job description

Harvey Mudd College is seeking a Technical Analyst to support campus computers, software, printers, AV systems, and event media services. You will staff the Help Desk and AV events, troubleshoot hardware and software, and develop end-user documentation.

You will also deploy hardware/software, maintain lab systems, and train staff, faculty, and students on common campus tools such as Canvas, M365, and Google Workspace. Strong customer service and teamwork are essential.