Campus AV & Event Tech Specialist

Worcester Polytechnic Institute; Worcester (MA); On-site; USD 46,800 - 57,200; Full time

Job summary

Worcester Polytechnic Institute (WPI) is seeking an AV Technology Specialist I to support academic events, manage AV equipment, and oversee laptop imaging and loan programs across campus. You will assist with setup, operation, and troubleshooting while coordinating reservations and inventory.

You will train users, support virtual events, and help with video capture and campus poster production, contributing to reliable technology support for university initiatives.

Qualifications

• Associates degree and 2 years or more experience in Communications, Audio/Video Technology and Video Production.
• Knowledge of AV equipment and hands-on experience in AV set-ups involving laptops, projectors, display resolutions, audio recording, sound mixing, wired and wireless microphones.
• Ability to successfully troubleshoot computer hardware, software, operating system, and peripheral issues.
• A strong willingness to learn the processes of computer imaging.
• Experience using Microsoft Office, including Word, PowerPoint, and Excel.
• Candidate must be customer service driven, have strong written and verbal communication skills as well as excellent presentation and interpersonal skills.
• Candidate must be able to adapt quickly to situations as they arise and have the ability to work independently and as part of a team.
• Ability to lift and transport objects weighing up to 50lbs.
• Candidate must be able to work regular evenings and weekends as assigned.

Responsibilities

• Provide assistance with set-up and operation of AV equipment in various campus locations for academic and administrative events.
• Coordinate the laptop imaging process and maintenance of laptops available for loan.
• Create AV equipment reservations based on requests received and coordinate loans with members of the WPI community.
• Assist in managing large pool of AV equipment and reservation system.
• Conduct annual equipment inventory.
• Coordinate the reservation and distribution of laptops for off‑campus project sites and summer camp programs.
• Assist with front‑office operations and provide phone, e‑mail, in‑person, and on‑site support to students, faculty and staff on supported AV systems and equipment.
• Provide phone, email, in person and on‑site support to students, faculty and staff on supported AV systems and equipment.
• Assist with the resolution of technology issues experienced by users of campus AV technology.
• Capture, edit and catalogue video footage into final product for distribution to appropriate platforms.
• Assist with the operations of in‑house poster production services as needed.
• Train users and student support staff on AV systems and equipment.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

Associate degree

Tools

AV equipment

Laptop imaging

Microsoft Office

Job description

Worcester Polytechnic Institute (WPI) is seeking an AV Technology Specialist I to support academic events, manage AV equipment, and oversee laptop imaging and loan programs across campus. You will assist with setup, operation, and troubleshooting while coordinating reservations and inventory.

You will train users, support virtual events, and help with video capture and campus poster production, contributing to reliable technology support for university initiatives.