Technical Support Specialist

Uvmjobs; Burlington, Northern (VT, KY); Hybrid; USD 35,000 - 39,000; Full time

Job summary

The University of Vermont seeks a Technical Support Specialist to deliver technical, administrative, and customer service support for access control, CATcard, and safety technology systems. You will manage access permissions, troubleshoot issues, and assist customers across channels while collaborating with campus departments and partners.

Ideal candidates bring an Associate’s degree with 1–3 years of related experience, excellent communication, and strong organizational skills.

Qualifications

• Associate’s degree and 1–3 years of related experience required, or an equivalent combination of education, training, and experience.
• Excellent customer service, record-keeping, and administrative or technical support skills.
• Strong communication, interpersonal, problem-solving, and organizational skills required.
• Ability to manage multiple priorities, work independently, and support a diverse customer population.
• Proficiency with computer systems and standard business software applications; valid driver's license and successful driver’s check.

Responsibilities

• Provide technical, administrative, and customer service support for access control, CATcard, and safety technology systems.
• Manage access permissions and schedules; troubleshoot software and system issues.
• Support technology projects and system upgrades; maintain equipment and operational records.
• Assist customers through a variety of service channels; coordinate with team members and campus departments.
• Develop technical expertise and contribute to campus-wide initiatives; support systems with visible impact.
• Work closely with technology partners to ensure secure, accessible campus facilities.

Skills

Customer service

Communication

Problem solving

Organizational skills

Time management

Education

Associate’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.

Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.

The Technical Support Specialist will provide technical, administrative, and customer service support for the University’s access control, CATcard, and safety technology systems. As a member of the Department of Safety Technology & Training team, this position helps support the technologies and services that keep campus facilities secure, accessible, and operating effectively for students, faculty, staff, and visitors. Responsibilities include managing access permissions and schedules, troubleshooting software and system issues, supporting technology projects and system upgrades, maintaining equipment and operational records, and assisting customers through a variety of service channels. The successful candidate will work closely with team members, campus departments, and technology partners while developing technical expertise, contributing to campus-wide initiatives, and supporting systems that have a visible impact across the University community.

Minimum Qualifications

Associate’s degree and one to three years of related experience required, or an equivalent combination of education, training, and experience. Demonstrated ability to provide excellent customer service, maintain accurate records, and perform administrative or technical support functions required. Strong communication, interpersonal, problem-solving, and organizational skills required. Ability to manage multiple priorities, work independently, and effectively support a diverse customer population required. Proficiency with computer systems and standard business software applications required. Valid driver’s license and successful driver’s check required.

Desirable Qualifications

Experience providing customer service, technical support, training, or administrative support. Strong technical aptitude and the ability to quickly learn new software applications and systems. Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams. Familiarity with databases, recordkeeping systems, higher education environments, access management, or security-related technologies is desirable but not required.

Anticipated Pay Range

Anticipated Pay Range $25.64-$28.21

Other Information

May need to serve on call outside of standard business hours.

Special Conditions

Special Conditions A probationary period may be required, This position is ineligible for telework due to the essential functions, Background Check required for this position

FLSA

FLSA Non-Exempt

Union Position

Union Position Yes, UVMSU

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location

Job Open Date

Job Open Date 10/07/2026

Job Close Date

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled Yes

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title

Posting Number

Posting Number S6338PO

Department

Department CatCard Service Center/11565

Position Number

Position Number 010580

Percent of Full-Time

Percent of Full-Time 1.00

Standard Hours at 1.0 FTE

Standard Hours at 1.0 FTE 37.5

Term (months per year)

Term (months per year) 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please specify here where applicable. Enter "NA" if not applicable.

  (Open Ended Question)

• * How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • HigherEdJobs
  • Inside Higher Ed
  • LinkedIn
  • Seven Days
  • UVM Employee (Please specify below)
  • UVM Employment Web Site
  • Vermont JobLink (Department of Labor)
  • Other (Please specify below)