Access & Safety Tech Support Specialist

Uvmjobs; Burlington, Northern (VT, KY); Hybride; USD 35 000 - 39 000; Plein temps

Résumé du poste

The University of Vermont seeks a Technical Support Specialist to deliver technical, administrative, and customer service support for access control, CATcard, and safety technology systems. You will manage access permissions, troubleshoot issues, and assist customers across channels while collaborating with campus departments and partners.

Ideal candidates bring an Associate’s degree with 1–3 years of related experience, excellent communication, and strong organizational skills.

Qualifications

• Associate’s degree and 1–3 years of related experience required, or an equivalent combination of education, training, and experience.
• Excellent customer service, record-keeping, and administrative or technical support skills.
• Strong communication, interpersonal, problem-solving, and organizational skills required.
• Ability to manage multiple priorities, work independently, and support a diverse customer population.
• Proficiency with computer systems and standard business software applications; valid driver's license and successful driver’s check.

Responsabilités

• Provide technical, administrative, and customer service support for access control, CATcard, and safety technology systems.
• Manage access permissions and schedules; troubleshoot software and system issues.
• Support technology projects and system upgrades; maintain equipment and operational records.
• Assist customers through a variety of service channels; coordinate with team members and campus departments.
• Develop technical expertise and contribute to campus-wide initiatives; support systems with visible impact.
• Work closely with technology partners to ensure secure, accessible campus facilities.

Connaissances

Customer service

Communication

Problem solving

Organizational skills

Time management

Formation

Associate’s degree

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Description du poste

The University of Vermont seeks a Technical Support Specialist to deliver technical, administrative, and customer service support for access control, CATcard, and safety technology systems. You will manage access permissions, troubleshoot issues, and assist customers across channels while collaborating with campus departments and partners.

Ideal candidates bring an Associate’s degree with 1–3 years of related experience, excellent communication, and strong organizational skills.