Campground Front Desk & Reservations Specialist

Americas Mailbox Inc; Box Elder (SD); On-site; USD 25,000 - 26,000; Full time

Job summary

Americas Mailbox Inc. is seeking a Campground / Reservations Agent to manage daily front desk operations, campground and room reservations, check-ins/outs, and customer communication.

The role involves sending confirmations, processing payments, and coordinating with hosts and housekeeping to ensure smooth guest experiences. The position is on-site, Monday–Friday, with a pay range of $18.00–$19.00 per hour, commensurate with experience.

Qualifications

• Strong customer service skills.
• Clear verbal and written communication skills.
• Strong attention to detail.
• Excellent organization and time management skills.
• Comfortable assisting customers by phone, email, and in person.
• Able to multitask in a fast-paced customer-facing environment.

Responsibilities

• Prepare and manage campground reservations, including after-hour envelopes.
• Send reservation confirmation emails and follow up as needed.
• Assist with room reservations and Airbnb bookings clearance.
• Ensure guests are checked in and out properly.
• Communicate with campground host and housekeeping about reservations and guest needs.
• Ensure room keys are activated and bookings payments are cleared.
• Provide front desk support and assist CSR department tasks.
• Report issues to management and complete additional duties as assigned.

Skills

Customer service

Clear communication

Attention to detail

Organization & time management

Phone, email & in-person support

Multitasking in fast-paced environment

Reliability & accountability

Computer & reservation systems

Teamwork

Positive attitude

Job description

Americas Mailbox Inc. is seeking a Campground / Reservations Agent to manage daily front desk operations, campground and room reservations, check-ins/outs, and customer communication.

The role involves sending confirmations, processing payments, and coordinating with hosts and housekeeping to ensure smooth guest experiences. The position is on-site, Monday–Friday, with a pay range of $18.00–$19.00 per hour, commensurate with experience.