Customer Service Manager: Lead Front Desk & Team Growth

Americas Mailbox Inc; Box Elder (SD); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

401(k)

Company-paid life insurance

Dental and vision insurance

Employee recognition and incentive ��-

Company events and team activities

Opportunities for professional growth

Job summary

Americas Mailbox is seeking a Customer Service Manager to lead and support our on-site team, ensuring high-quality service across phone, email, and in-person interactions. The role collaborates with Mailroom, Accounting, Vehicle Registration, and Campground ops to meet customer needs efficiently.

The ideal candidate will have proven leadership, coaching, and conflict-resolution skills, with strong communication and organizational abilities to manage multiple priorities and deliver outstanding

Qualifications

• Experience managing or supervising a customer service/office team.
• Strong leadership and coaching abilities.
• Experience resolving escalated customer concerns and conflicts.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with email, spreadsheets and basic office software.
• Ability to learn company services and explain them clearly.
• Strong interpersonal skills and cross-department collaboration.
• Professional, customer-focused problem-solving approach.

Responsibilities

• Lead, supervise, and coach the on-site customer service team.
• Oversee phone, email, and front desk interactions.
• Assist customers with mail-forwarding, vehicle registration, campground inquiries, billing, and accounts.
• Handle escalated concerns and provide service recovery.
• Monitor response times, follow-ups, and service quality.
• Train new employees and provide ongoing coaching.
• Establish and maintain customer service procedures and standards.
• Collaborate with Mailroom, Accounting, Vehicle Registration, Campground, and others.
• Identify opportunities to improve processes and customer experience.
• Ensure the department remains organized, responsive, and professional.

Skills

Leadership

Coaching

Customer service

Communication

Organizational skills

Time management

Prioritization

Email/Spreadsheets

Interpersonal skills

Problem solving

Job description

Americas Mailbox is seeking a Customer Service Manager to lead and support our on-site team, ensuring high-quality service across phone, email, and in-person interactions. The role collaborates with Mailroom, Accounting, Vehicle Registration, and Campground ops to meet customer needs efficiently.

The ideal candidate will have proven leadership, coaching, and conflict-resolution skills, with strong communication and organizational abilities to manage multiple priorities and deliver outstanding