Campground Front Desk Representative

THEODORE ROOSEVELT MEDORA FOUNDATION; Medora (ND); On-site; USD 19,000 - 30,000; Full time

Job summary

The Theodore Roosevelt Medora Foundation (TRMF) operates premier tourism attractions in Medora, North Dakota. We seek a Front Desk Representative to manage campground front desk operations and assist guests with inquiries during registration, stay, and checkout.

You will handle check-ins/outs, payments, and reservations while maintaining TRMF policies and delivering outstanding guest service in a lively campground setting.

Qualifications

• Must give exceptional service to all guests.
• Must be able to troubleshoot and create solutions if needed.
• Prior campground work experience preferred.
• Must have excellent computer/typing skills to ensure quick and efficient customer service for our guests.
• Must be fluent in English, bilingual a plus.

Responsibilities

• Operate the front desk at the campground, ensuring quick check-in and checkout.
• Use Opera, Etix, and other computer systems or learn them as needed.
• Collect payment using the Clover POS.
• Process returns and exchanges.
• Welcome guests warmly and professionally.
• Make reservations for motels, golf, and TRMF events.
• Maintain knowledge of hotel policies, rates, discounts, and events.
• Promote sales of events and services with accurate information.

Skills

Excellent communication

Reliable

Ownership

Time management

Attention to detail

Learn new systems

Guest service

Bilingual a plus

Tools

Opera

Etix

Clover

Job description

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary

As a member of the lodging team, a Hotel/Motel Front desk Representative will operate the front desk at the campground and assist guests with inquiries, which includes being familiar with information about Medora, the campground, and other needs during registration, stay, and checkouts.

Duties/Responsibilities

• Efficiently manage the operations of the front desk, ensuring minimal time is required for check-in and checkout.
• Able to use Opera, Etix, and other computer systems or able to learn.
• Collect payment using the store point of sale system, Clover.
• Process returns and exchanges.
• Retrieve merchandise from sales floor, stock room, or other inventory locations to replenish the shop items that are understocked.
• Warmly and professionally welcome guests.
• On-site and available after hours as needed to assist guests.
• Direct guests to appropriate hotel or campground staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Handle guest issues as they arise.
• Treat requests with professionalism, tact, and a courteous manner.
• Ensure prompt delivery of final bills to guests.
• Ensure the campground store and shared areas are neat and orderly, which may include occasional sweeping, mopping, dusting, vacuuming, disinfecting of workspace and restocking of toiletries upon need.
• Able to make and answer telephone calls.
• Throughout shifts, able to make reservations for motels, golf, and a number of other TRMF events.
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events with extensive knowledge of RVs.
• Maintain knowledge of upcoming events, local areas, and hotel offerings.
• Participate in weekly safety meetings.
• Participate in workplace safety meetings.
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Supervisory Responsibilities

None

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Reliable, on time, and ready for every shift.
• Take ownership over all areas of the operation.
• Ability to sit or stand for extended periods of time.
• Able to take initiative.
• Excellent time management and organizational skills.
• High attention to detail.
• Able to learn new technical systems.
• Provide outstanding guest service.

Required Education and Experience

• Must give exceptional service to all guests.
• Must be able to troubleshoot and create solutions if needed.
• Prior campground work experience preferred.
• A valid US driver’s license is preferred but not required.
• Must have excellent computer/typing skills to ensure quick and efficient customer service for our guests.
• Must be fluent in English, bilingual a plus.

Work Environment

This job operates in a campground environment. Indoor settings will be in a controlled, temperate environment while outdoor conditions may be in a hotter or colder climate, especially at the Medora Musical. This role routinely uses standard campground and housekeeping equipment. Frequently works with others, around electrical power, sharp/objects/tools, and heavy machinery, and around dust, odors, gases, or fumes. Occasionally work alone.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to; to talk or hear and stand and walk. The employee frequently is required to balance, bend over, repetitive use of hands or arms. Occasionally sit, climb, grasp, lift and carry up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Our Location

• TRMF is in Medora, North Dakota, in the heart of the Badlands and near the entrance to Theodore Roosevelt National Park.
• Located near the North Dakota and Montana border along Interstate 94, Medora offers convenient access to 110 square miles of rugged natural beauty, outdoor recreation, and regional attractions. Employees have opportunities to experience the surrounding Badlands through activities such as stargazing, biking along the Maah Daah Hey Trail, and exploring the Medora area.
• The Life Skills Center serves as TRMF’s central hub of operations and provides a state-of-the-art campus designed to support employee work, learning, wellness, and community. The facility includes a dining room, fitness center, and designated spaces for music, studying, learning, prayer, reflection, and social connection.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.