Campaign Success Manager - Influencer Ads

Twitch; New Rochelle (NY); On-site; USD 102,000 - 178,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

Job summary

Twitch is seeking a detail-oriented Customer Success Manager with advertising experience to join the Revenue team in supporting influencers and advertisers. You will collaborate with product and business development to ensure best-in-class client service.

The role involves managing campaigns, guiding clients through internal tools, and coordinating with cross-functional teams to deliver assets on time. Travel is not required.

Qualifications

• 4+ years of online media/planning experience.
• Experience helping clients execute media campaigns.
• Excellent written, presentation and oral communication skills.
• Experience and comfortability working with technical product teams.

Responsibilities

• Campaign management: manage media planning, IOs, and revenue recognition.
• Own pre-sale process and guide clients through internal purchasing tools.
• Provide highest level of customer service to internal clients for media plans and campaign operations.
• Lead cross-department campaigns and ensure assets are distributed and delivered to clients.
• Kick-off campaigns with clients and manage timelines, assets and opportunities for optimization.
• Assist in pre-sale pipeline management, reporting, and opportunity accuracy.
• Troubleshoot live campaigns with Campaign Operations and stay updated on Twitch features.

Skills

Media planning

Campaign execution

Communication

Collaboration

Problem solving

Technical product teams

Job description

Twitch is seeking a detail-oriented Customer Success Manager with advertising experience to join the Revenue team in supporting influencers and advertisers. You will collaborate with product and business development to ensure best-in-class client service.

The role involves managing campaigns, guiding clients through internal tools, and coordinating with cross-functional teams to deliver assets on time. Travel is not required.