911 Dispatcher: Calm, Rapid Response Hero

911 Emergency Communications; Kaunakakai (HI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

911 Emergency Communications is seeking dispatchers to connect callers with police, fire, and EMS resources in Kaunakakai, HI. The role emphasizes calm communication, careful attention, and coordination across multiple systems to ensure timely incident response.

Responsibilities include handling emergency and nonemergency calls, verifying details, and relaying information to responders. A high school diploma is commonly required, with opportunities for entry-level applicants or those with prior

Qualifications

• High school diploma or equivalent required.
• Proficiency in typing, listening, and clear speech beneficial.
• Basic computer skills preferred.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders and monitor radio traffic as needed.
• Provide caller instructions within training/certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking dispatchers to connect callers with police, fire, and EMS resources in Kaunakakai, HI. The role emphasizes calm communication, careful attention, and coordination across multiple systems to ensure timely incident response.

Responsibilities include handling emergency and nonemergency calls, verifying details, and relaying information to responders. A high school diploma is commonly required, with opportunities for entry-level applicants or those with prior