Calm, Precise 911 Dispatcher – Emergency Communications

County Emergency Communications; Hawaii; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Overtime pay

Job summary

County Emergency Communications in Lanai City, HI, seeks an 911 Emergency Dispatcher to connect callers with responders. You will gather critical information, confirm incident locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records and confidentiality.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry‑level applicants; others require experience or certifications.
• Testing scores, experience, and training deadlines are defined by the announcing agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into computer‑aided dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update personnel as circumstances change
• Provide caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High School Diploma or GED

Job description

County Emergency Communications in Lanai City, HI, seeks an 911 Emergency Dispatcher to connect callers with responders. You will gather critical information, confirm incident locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records and confidentiality.