Calm-Impact 911 Dispatcher | Emergency Communications Pro

911 Emergency Communications; Melcher-Dallas (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Professional training

Job summary

911 Emergency Communications in Melcher Dallas, IA seeks an Emergency Dispatcher to connect the public with responders. You may handle emergency and nonemergency calls, verify locations, and relay information while coordinating police, fire, and EMS resources.

The role requires calm communication, strong attention to detail, and the ability to work with multiple dispatch systems. This position may involve irregular hours, overtime, and shift work depending on the agency's needs.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer‑aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Melcher Dallas, IA seeks an Emergency Dispatcher to connect the public with responders. You may handle emergency and nonemergency calls, verify locations, and relay information while coordinating police, fire, and EMS resources.

The role requires calm communication, strong attention to detail, and the ability to work with multiple dispatch systems. This position may involve irregular hours, overtime, and shift work depending on the agency's needs.