Calm-Impact 911 Emergency Dispatcher

911 Emergency Communications; Mill Creek (IL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Millcreek, IL is seeking skilled emergency dispatchers to coordinate responses for police, fire, and EMS agencies. You will handle emergency and non-emergency calls, verify locations, gather details, and relay information under pressure using multiple systems.

The position requires calm communication, accurate typing, active listening, and strict adherence to procedures. A high school diploma or GED is commonly required, with some agencies favoring prior

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require prior emergency communications experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer‑aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organize information under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Millcreek, IL is seeking skilled emergency dispatchers to coordinate responses for police, fire, and EMS agencies. You will handle emergency and non-emergency calls, verify locations, gather details, and relay information under pressure using multiple systems.

The position requires calm communication, accurate typing, active listening, and strict adherence to procedures. A high school diploma or GED is commonly required, with some agencies favoring prior