Bilingual Collections Call Specialist (In-Office)

The Law Office of Michael J Adams PC; San Antonio (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Job summary

Michael J. Adams, P.C. is seeking a Bilingual Call Representative for our collections department. This entry-level, full-time position starts at $15.00 per hour during training, with a raise to $18.00 per hour after probation. Monthly bonus opportunities are available.

The role involves answering and making calls about legal matters, negotiating payment arrangements, and preparing settlement documents in an in-office setting in Texas. Fluency in English and Spanish is preferred.

Qualifications

• High school or equivalent education required.
• Background check and drug test required.

Responsibilities

• Answer and make calls regarding legal matters and negotiate payment arrangements.
• Prepare legal documents needed for settlements.
• Review accounts and determine steps to resolve issues.
• Provide high-quality customer service on every call.
• Ensure compliance with laws governing third-party collections.
• Meet or exceed monthly performance goals.
• Maintain regular and predictable attendance.
• Handle high-volume calls and drafting of agreements, plus chats and voicemails.

Skills

Bilingual communication

Customer service

Problem solving

Education

High school or equivalent

Job description

Michael J. Adams, P.C. is seeking a Bilingual Call Representative for our collections department. This entry-level, full-time position starts at $15.00 per hour during training, with a raise to $18.00 per hour after probation. Monthly bonus opportunities are available.

The role involves answering and making calls about legal matters, negotiating payment arrangements, and preparing settlement documents in an in-office setting in Texas. Fluency in English and Spanish is preferred.