Call Centre Agent

Jobs for Humanity; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobs for Humanity is hiring a Customer Service Agent to assist Members and customers with roadside breakdown assistance. You'll deliver friendly, professional help and meet key performance indicators while supporting a fast-paced team.

We value calm problem-solving, strong communication, and teamwork. A commitment to growing your career with AA Ireland is encouraged; prioritizing excellent service in a high-impact role.

Qualifications

• At least 1 year of experience in Customer Service.
• At least 1 year of experience in a Contact Centre (preferred).
• Excellent communication and problem-solving skills.
• Ability to stay calm and think fast in urgent situations.
• Strong teamwork, adaptability, and attention to detail.

Responsibilities

• Assist Members and customers with roadside breakdown assistance.
• Deliver excellent customer service, meeting KPIs and performance targets.
• Create a positive first impression by being professional, friendly and helpful.
• Handle objections and resolve issues, escalating complex cases when needed.
• Contribute to process improvements and team success.

Skills

Customer service

Contact centre

Communication

Problem-solving

Teamwork

Attention to detail

Career growth with AA Ireland

Job description

Job Description

About You:

We’re looking for aCustomer Serviceprofessional with:

• At least 1 year of experience in Customer Service
• At least 1 year of experience in a Contact Centre(preferred)
• Excellent communication & problem-solving skills
• Ability to stay calm & think fast in urgent situations
• Strong teamwork, adaptability, and attention to detail
• Commitment to growing your career with AA Ireland
• A strong work ethic & results-driven mindset

Your Role as a Customer Service Agent:

• Assist Members & customers with roadside breakdown assistance
• Deliver excellent customer service, meeting KPIs and performance targets
• Create a positive first impression by being professional, friendly & helpful
• Handle objections & resolve issues, escalating complex cases when needed
• Contribute to process improvements and team success

All your information will be kept confidential according to EEO guidelines.