Call Centre Agent

Jobs for Humanity; Oregon (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobs for Humanity is seeking a Customer Service Agent to assist members with roadside breakdowns and provide friendly, professional support. You will meet KPIs, resolve issues, handle objections, and contribute to team improvements, while staying calm in urgent situations.

This role emphasizes teamwork, reliability, and a commitment to helping customers promptly. Join a team focused on delivering exceptional service and supporting customers in urgent situations, with growth opportunities and a

Qualifications

• At least 1 year of experience in Customer Service.
• At least 1 year of experience in a Contact Centre (preferred).
• Excellent communication and problem-solving skills.
• Ability to stay calm and think fast in urgent situations.
• Strong teamwork, adaptability and attention to detail.
• Commitment to growing your career with AA Ireland.
• A strong work ethic and results-driven mindset.

Responsibilities

• Assist Members and customers with roadside breakdown assistance.
• Deliver excellent customer service, meeting KPIs and performance targets.
• Create a positive first impression by being professional, friendly and helpful.
• Handle objections and resolve issues, escalating complex cases when needed.
• Contribute to process improvements and team success.

Skills

Customer Service

Contact Centre

Communication skills

Problem-solving

Calm under pressure

Teamwork

Attention to detail

Job description

About You:

We’re looking for a Customer Service professional with:

• At least 1 year of experience in Customer Service
• At least 1 year of experience in a Contact Centre (preferred)
• Excellent communication & problem‑solving skills
• Ability to stay calm & think fast in urgent situations
• Strong teamwork, adaptability, and attention to detail
• Commitment to growing your career with AA Ireland
• A strong work ethic & results‑driven mindset

Your Role as a Customer Service Agent:

• Assist Members & customers with roadside breakdown assistance
• Deliver excellent customer service, meeting KPIs and performance targets
• Create a positive first impression by being professional, friendly & helpful
• Handle objections & resolve issues, escalating complex cases when needed
• Contribute to process improvements and team success

All your information will be kept confidential according to EEO guidelines.