Event Agent Assistant

Malibu, Atlanta; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Professional Development Conferences

Business Trips

Rewards and Recognition Trips

Bonuses and Awards

Job summary

Malibu, Atlanta is seeking a dedicated customer service professional to ensure customer satisfaction through effective communication and support. The role involves interacting directly with customers, identifying their needs, and collaborating with management to enhance overall customer experience.

Candidates should possess exceptional listening and organizational skills, be team-oriented, and able to work under pressure. Benefits include professional development conferences, business trips, and rewards for outstanding performance.

Qualifications

• Knowledge about practices and principles of Customer Service.
• Experience in a Customer Service role.
• Customer and business-oriented with exceptional listening skills.
• Excellent organizational skills.
• Team player; able to interact effectively with colleagues.
• Ability to manage an intense workload and work efficiently under pressure.
• Demonstrate excellent interpersonal skills in a diverse environment.

Responsibilities

• Provide the best customer service to ensure customer satisfaction.
• Communicate with customers to resolve inquiries.
• Identify and support clients in vulnerable situations.
• Proactively detect patterns in customer feedback and improve processes.
• Work closely with management to address trends.
• Elevate customer requests to appropriate supervisors.
• Support and advise new customer service team members.
• Ensure company focus on creating the best customer experience.

Skills

Customer Service Practices

Listening Skills

Organizational Skills

Team Collaboration

Interpersonal Skills

Job description

In an age of increasing technology, our teams speakto our consumer base ensuringthe right point gets across every time.

Job Description

Responsibilities and Duties

• Provide the best customer service by speaking directly and honestly with our customers and developing a deep understanding of what our community truly wants from our brand.
• Communicate with our customers to address and answer any inquiries.
• Identify clients who are in vulnerable situations and help determine what steps we can take to support them.
• Proactively identify patterns in the frustrations or hopes of our customers, seeing where we can change our processes, products, or tools to make them happier.
• Work closely with our management team to act as the first line of defense to help detect and investigate trends.
• Understand, prioritize, and elevate the comments of our customers and requests for functions to the appropriate supervisor. Also, ensure that they are treated fairly and can share their thoughts and concerns.
• Support other members in the customer service team by being a climbing point for them and advising new members.
• Make sure that the rest of the company focuses on the customer and concentrates on creating the best customer experience.

Qualifications

• Knowledge about practices and principles of Customer Service.
• Experience in aCustomer Service role
• Customer and business-oriented with exceptional listening skills
• Excellent organizational skills
• Team player; able to interact effectively with colleagues and team members
• Ability to manage (sometimes) an intense workload and work efficiently under pressure
• Demonstrate excellent interpersonal skills and comfortable working in a diverse and multicultural environment

Benefits

• PD conferences
• Business trips
• R&R Trips
• Bonuses and Awards