Call Center Team Lead - Shift Coach & Quality Champion

Verida Inc; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastrans is seeking a General Full Time Admin Support Worker in Little Rock, AR to assist the Supervisor with call center operations and ensure smooth shift performance. The role emphasizes adhering to policies, coaching team members, and maintaining quality and safety standards.

Ideal candidates will handle a flexible schedule, including days, nights, holidays, and weekends, and possess strong reading, writing, arithmetic, and communication skills.

Qualifications

• Strong reading, writing, and arithmetic skills required.
• Computer literate with ability to learn customer service software applications.
• Duties require professional verbal and written communication skills.
• Ability to type 30 wpm.
• Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with supervisor.
• Coordinate production startups, shutdowns, and changeovers with supervisor.
• Responsible to meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during shift to maintain compliance within specifications.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in assigned department as necessary.
• Other duties as assigned.

Skills

Reading

Writing

Arithmetic

Typing 30 wpm

Computer literacy

Verbal communication

Written communication

Flexible schedule

Job description

Southeastrans is seeking a General Full Time Admin Support Worker in Little Rock, AR to assist the Supervisor with call center operations and ensure smooth shift performance. The role emphasizes adhering to policies, coaching team members, and maintaining quality and safety standards.

Ideal candidates will handle a flexible schedule, including days, nights, holidays, and weekends, and possess strong reading, writing, arithmetic, and communication skills.