Call Center Team Lead – Patient Billing & Escalations

Assembly Health; United States; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Paid holidays

Paid time off

Job summary

Assembly Health is seeking a detail-oriented, customer-focused individual to join our fast-paced team as an Assembler. This full-time role handles patient inquiries, insurance updates, payments, and account resolutions, reporting to the Senior Director of Operations.

You will collaborate with the offshore Call Center, educate staff, and maintain confidential data while managing time effectively in a dynamic environment. Benefits include medical, paid holidays, and PTO.

Qualifications

• Excellent communication skills and professional demeanor.
• Ability to work under tight deadlines.
• Strong written and verbal communication with a customer-service focus.
• Detail-oriented team player who is highly self-motivated.
• Integrity and confidentiality when handling sensitive data.
• Nextech experience is a plus.

Responsibilities

• Answer patient calls and questions.
• Update and bill insurance information.
• Process credit card payments.
• Resolve issues on patient accounts.
• Coordinate with collection agencies as needed.
• Respond to balances and insurance-related requests.
• Serve as primary escalation from Call Center staff.
• Address escalated calls from the offshore Call Center.
• Educate offshore staff and support training.
• Update patient demographics.
• Contribute to other tasks and projects by manager direction.

Skills

Communication skills

Teamwork

Time management

Organization

Integrity

Customer service

Detail-oriented

Stress management

Confidentiality

Nextech experience

Tools

Nextech

Job description

Assembly Health is seeking a detail-oriented, customer-focused individual to join our fast-paced team as an Assembler. This full-time role handles patient inquiries, insurance updates, payments, and account resolutions, reporting to the Senior Director of Operations.

You will collaborate with the offshore Call Center, educate staff, and maintain confidential data while managing time effectively in a dynamic environment. Benefits include medical, paid holidays, and PTO.