Call Center Team Lead

Assembly Health; United States; Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Paid holidays

Paid time off

Résumé du poste

Assembly Health is seeking a detail-oriented, customer-focused individual to join our fast-paced team as an Assembler. This full-time role handles patient inquiries, insurance updates, payments, and account resolutions, reporting to the Senior Director of Operations.

You will collaborate with the offshore Call Center, educate staff, and maintain confidential data while managing time effectively in a dynamic environment. Benefits include medical, paid holidays, and PTO.

Qualifications

• Excellent communication skills and professional demeanor.
• Ability to work under tight deadlines.
• Strong written and verbal communication with a customer-service focus.
• Detail-oriented team player who is highly self-motivated.
• Integrity and confidentiality when handling sensitive data.
• Nextech experience is a plus.

Responsabilités

• Answer patient calls and questions.
• Update and bill insurance information.
• Process credit card payments.
• Resolve issues on patient accounts.
• Coordinate with collection agencies as needed.
• Respond to balances and insurance-related requests.
• Serve as primary escalation from Call Center staff.
• Address escalated calls from the offshore Call Center.
• Educate offshore staff and support training.
• Update patient demographics.
• Contribute to other tasks and projects by manager direction.

Connaissances

Communication skills

Teamwork

Time management

Organization

Integrity

Customer service

Detail-oriented

Stress management

Confidentiality

Nextech experience

Outils

Nextech

Description du poste

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a full-time, non-exempt position reporting to our Senior Director of Operations.

What You Will Do

• Answer patient calls/questions.
• Updating and billing insurance.
• Take Credit card payments.
• Trying to resolve any concerns/issues on patient accounts.
• Work with collection agencies for requests to remove from collections.
• Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
• Primary escalation from our Call Center staff
• Answering escalated phone calls from our Call Center offshore team
• Assist in educating the offshore call center staff.
• Update patient demographics.
• Other tasks and projects as determined by your manager.

What It Takes To Join The Family

• Nextech experience a plus
• Medical Billing background
• Excellent communication skills and professional demeanor
• The ability to work under tight deadlines.
• Strong written and verbal communication skills with customer service focused aptitude
• Detail-oriented individuals who are team players highly self-motivated.
• Teamwork and collaboration skills
• Time management and organization skills
• Integrity to maintain confidentiality when working with sensitive business data.
• Ability to function well in a fast-paced and at times stressful environment.
• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10pounds at times.

Why Assembly?

• Be part of something special! We are growing both organically and through acquisitions.
• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
• Ongoing training and development programs
• An environment that values transparency
• Virtual and in-person events to connect with your team.
• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.

Salary Range

$18—$23 USD

Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.