Call Center Manager: Drive Growth & Performance

Window Nation; Cleveland (OH); On-site; USD 80,000 - 85,000; Full time

Job summary

Window Nation is seeking a seasoned Call Center Manager to lead a high-performing inbound/outbound sales team in a fast-paced environment. You will recruit, develop, and motivate agents, turning insights into actions that drive appointment growth and customer satisfaction.

The role requires strong analytics, VOIP/CRM proficiency, and a proven ability to balance competing priorities while delivering measurable results in a growing, inclusive company.

Qualifications

• Minimum 5+ years of Call Center management experience.
• Strong analytical and problem-solving skills; translate data into actionable plans.

Responsibilities

• Lead inbound and outbound call center operations to drive sales appointments and customer experience.
• Develop and implement improvement plans with clear goals and timelines; monitor results.

Skills

Call Center management

Leadership

Data analytics

Problem solving

Multi-tasking

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Five9

CRM systems

MS Dynamics

MS Office Suite

Job description

Window Nation is seeking a seasoned Call Center Manager to lead a high-performing inbound/outbound sales team in a fast-paced environment. You will recruit, develop, and motivate agents, turning insights into actions that drive appointment growth and customer satisfaction.

The role requires strong analytics, VOIP/CRM proficiency, and a proven ability to balance competing priorities while delivering measurable results in a growing, inclusive company.