Call Center Team Lead - 1178608

Lehman Consulting and Recruiting; Addison (TX); Remote; Full time

Job summary

A fast-growing consulting firm seeks a Call Center Team Lead to manage and motivate a team of customer service representatives. The ideal candidate will be driven to cultivate a winning team spirit while ensuring operational efficiency. This fully remote role offers a competitive hourly wage and the chance to develop a rewarding career with an industry leader.

Benefits

Fully Remote

Computer equipment provided

Opportunity for career growth

Qualifications

• Experience leading a team of at least ten people.
• Strong knowledge of call center metrics.
• Ability to coach representatives to meet KPI objectives.

Responsibilities

• Manage a team of 10-15 customer service representatives.
• Monitor performance metrics and department workflows.
• Conduct one-on-one meetings and performance evaluations.

Skills

Analyzing call center data

Coaching representatives

Time management

Excellent customer service

Education

High School Degree

Tools

Microsoft Office

SharePoint

CRM

Job description

We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll help you reach, stretch, and realize your full potential. Increase your chances of success by creating your own personalized professional path. Earn more with market-leading compensation in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!

LCR is looking for a Call Center Team Lead. Your focus will be to manage a team of 10-15 customer service representatives. The ideal candidate will be able to create and cultivate a culture that generates energy, excitement, and a winning team spirit!

Perks of the Job:

• $20-21/hr
• Fully Remote
• 8 Hour Shift
• Opportunity to build a successful career and grow with us
• Computer equipment provided

Apply today if you are good at:

• Analyzing, assembling, and displaying call center data and statistics, as well as monitoring reporting and database information accuracy
• Planning, prioritizing, and distributing workflow activities to ensure the department runs smoothly
• Coaching representatives through challenging calls or difficulties, and addressing issues that the representative cannot handle. Supporting team members post-training
• Motivating, coaching, and counseling reps while tracking success metrics and KPIs
• Managing daily high-volume incoming calls, client emails, and task responses to meet business SLAs
• Conducting one-on-one meetings and performance evaluations on a monthly basis
• Managing the department's call systems and campaigns, and suggesting changes and enhancements to IT
• Collaborating with other leaders to boost overall client success rates

Requirements:

• High School Degree (required)
• Experience leading a team of at least ten people
• Strong knowledge of call center metrics and experience teaching teams to meet KPI objectives
• Excellent customer service skills and the capacity to coach to client requirements
• Time management abilities (required)
• Proficiency in Microsoft Office, SharePoint, Windows OS, and CRM

LCR is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.