Team Leader

Express Wash Concepts; Sylvania (OH); On-site; Full time

Job summary

Join one of the fastest-growing car wash companies as a Team Leader, where you'll foster exceptional customer service while leading a collaborative team. Earn $16.00 per hour with the potential for a pay increase. With a solid focus on training and growth, this role offers significant opportunities for advancement.

Benefits

Continuous training

401k plan with company match

Supplied uniforms

Paid vacation

Educational reimbursement

Qualifications

• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.

Responsibilities

• Drive exceptional customer service and maintain quality standards as a Team Leader.
• Educate customers about the benefits of our Unlimited Wash Club.
• Lead the team in achieving and sustaining high-quality service.

Skills

Customer Service

Sales

Leadership

Education

High school diploma or equivalent

Job description

Ready to master the art of team leadership? Join our team and start earning $16.00 per hour! After successfully completing both certifications, you’ll be eligible for a pay increase to $17.50 per hour. Let your leadership journey begin with us!

As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey.

At Clean Express AutoWash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Member to leadership roles and beyond.

Why You’ll Love Working Here

• Continuous training: Invest in your development with ongoing training.
• Secure future: 401k plan with a company match of up to 4%.
• Supplied uniforms: Professional appearance with high-quality uniforms.
• Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
• Educational reimbursement

Where Clean Cars Begin: Your Role

As a Team Leader, your role involves supporting the site's facility and operations responsibilities. Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

What You’ll Need to Shine

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.

Work environment and physical demands

• Required to stand and move throughout the site for the entire shift.
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25lbs.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.