Call Center Supervisor - Tampa

OneTouch Direct; Orlando, Tampa (FL, FL); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading provider of contact center solutions is seeking a Call Center Supervisor in Orlando. The role involves leading a team to deliver exceptional customer service, ensuring operational efficiency, and driving performance excellence. Ideal candidates will have strong leadership skills and a passion for customer service.

Benefits

Excellent compensation & benefits package

Paid time off (PTO)

Health Benefits

Family oriented culture

Referral Bonuses

Qualifications

• Minimum of 2 years call center experience or 1 year management experience.
• Proven leadership with strong supervisory experience.

Responsibilities

• Lead and mentor a team of call center agents.
• Monitor and coach team members on best practices.
• Analyze operational data for decision-making.

Skills

Interpersonal Skills

Communication Skills

Supervisory Skills

Time Management

Organizational Skills

Multitasking Skills

Tools

Call Center Tools

Job description

2 days ago Be among the first 25 applicants

At OneTouch Direct, we pride ourselves on being a premier provider of contact center solutions for renowned Fortune 500 companies. We are currently searching for a highly skilled Call Center Supervisor to join our dedicated team. If you are driven, passionate about customer service, and possess excellent leadership qualities, this is an opportunity for you!

As a Call Center Supervisor, your role will be pivotal in ensuring our agents excel in delivering superior service and achieving performance excellence. You will oversee daily operations within the call center and work closely with management to implement effective strategies that enhance customer experience and operational efficiency.

Key Responsibilities

• Lead, mentor, and inspire a team of call center agents to achieve and exceed performance metrics.
• Monitor and coach team members on best practices, call handling techniques, and customer service skills.
• Conduct performance evaluations and provide constructive feedback to facilitate professional development.
• Analyze operational data and generate reports that inform decision-making and identify areas for improvement.
• Collaborate with other departments to align goals and integrate customer feedback into service improvement initiatives.
• Ensure compliance with all company policies, procedural guidelines, and customer service standards.
  
  

Requirements

• Minimum of 2-years of total call center experience or 1-year of call center management experience
• Exceptional interpersonal & communication skills
• Strong supervisory experience including staff development
• Demonstrated ability to drive sales through the actions of others
• Superior knowledge of call center tools and technology used to manage KPIs and SLAs
• Proven leader with advanced time management, planning, organizational and multitasking skills
• Ability to work in a professional, fast-paced environment
  
  

If you're ready to join a dynamic team that strives for excellence and values its employees, apply now and be a part of OneTouch Direct!

Benefits

• A management team that cares
• Consistent growth over the past 10 years
• Excellent compensation & benefits package
• High energy work environment
• Family oriented culture
• Referral Bonuses
• Paid time off (PTO)
• Health Benefits

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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