Call Center Supervisor - Lead & Elevate Customer Experience

MetroLink Tulsa; Oklahoma; On-site; USD 42,000 - 66,000; Full time

Job summary

MetroLink Tulsa is seeking a Call Center Supervisor to help manage the Call Center and Transfer Station Attendants. You will support the ADA paratransit eligibility program and work with service providers to address operational challenges.

Responsibilities include scheduling, payroll, training development, and continuous policy implementation. This role reports to the Call Center Director and requires strong leadership and communication skills.

Qualifications

• Bachelor's degree required in a related field or equivalent experience.
• Excellent communication skills with the public and coworkers.
• Proficiency with Microsoft Word and Excel; strong attention to detail.

Responsibilities

• Manage MetroLink Tulsa Call Center operations.
• Communicate with customers, providers, staff, and external partners.
• Oversee hiring, training, performance coaching, discipline, and evaluations.

Skills

Communication

Customer service

Multitasking

Public interaction

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

MetroLink Tulsa is seeking a Call Center Supervisor to help manage the Call Center and Transfer Station Attendants. You will support the ADA paratransit eligibility program and work with service providers to address operational challenges.

Responsibilities include scheduling, payroll, training development, and continuous policy implementation. This role reports to the Call Center Director and requires strong leadership and communication skills.