Call Center Supervisor

Serenity Healthcare; Irving (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay based on experience

90% coverage of medical, dental & vision

401(k)

10 PTO days + 10 paid holidays

Referral bonuses

Job summary

A healthcare company located in Irving, TX, is looking for a Call Center Supervisor to lead a dedicated team and improve patient experiences. This role involves motivating staff, handling customer escalations, and maintaining service standards. Candidates should have at least one year of supervisory experience in a customer service context, strong communication skills, and a desire to help others. The position offers competitive pay, comprehensive benefits, and opportunities for career growth.

Qualifications

• Minimum 1 year experience as a customer service supervisor.
• Background in call center environment is ideal.
• Passion for helping patients and developing teammates.
• Attention to detail and proven track record of achieving performance metrics.
• Clear, confident communication.
• Calm under pressure, quick with smart decisions.
• Adaptable and driven by results.

Responsibilities

• Lead a team that brings calm, concierge-level care.
• Coach with heart—accountability, feedback, support, growth.
• Handle tough calls with grace and a focus on solutions.
• Use data and performance metrics to level up service.
• Keep standards high and the patient experience world-class.

Skills

Customer service

Leadership

Communication

Problem-solving

Adaptability

Job description

IN OFFICE POSITION ONLY, NOT REMOTE.

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.

Want to make a difference as a leader in healthcare? Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? We’ve Got You.

We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest.

The Role: Call Center Supervisor | Las Colinas, TX

You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.

What You’ll Be Doing:

• Lead a team that brings calm, concierge‑level care
• Coach with heart—accountability, feedback, support, growth
• Handle tough calls with grace and a focus on solutions
• Use data and performance metrics to level up service
• Keep standards high and the patient experience world‑class

What You Need:

• Minimum 1 year experience as a customer service supervisor
• Background in call center environment is ideal
• Passion for helping patients and developing teammates
• Attention to detail and proven track record of achieving performance metrics
• Clear, confident communication
• Calm under pressure, quick with smart decisions
• Adaptable and driven by results

Why You’ll Love It:

• Build your skills in an environment driven by excellence
• Competitive pay based on experience
• Fast‑growing company = big opportunities for career progression
• Luxe‑level benefits: We cover 90% of medical, dental & vision
• 401(k)
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
• Bring your crew: referral bonuses when you refer great people

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long‑term success even when other treatments have failed. With evidence‑based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer - if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.