Call Center Specialist: Client Support & Insights

APR Consulting, Inc; Louisville (KY); On-site; USD 19,286,000 - 26,174,000; Full time

Job summary

A consulting firm in Kentucky is looking for a phone specialist to handle agent and partner inquiries. The role involves consistently addressing concerns, optimizing service processes, and complying with regulatory standards. Candidates should demonstrate strong customer service skills, have call center experience, and be adept at multi-tasking. This position is suitable for individuals who can manage a significant workload in a fast-paced environment.

Qualifications

• Experience answering 35-45 calls per day, with high performers handling up to 85.
• Must have comprehensive knowledge of customer service standards.
• Strong multi-tasking skills are essential.

Responsibilities

• Address and resolve agent and partner concerns effectively.
• Report findings to drive process and product enhancements.
• Respond consistently to service barriers while adhering to regulatory requirements.

Skills

Customer service standards

Multi-tasking

Call center experience

Job description

A consulting firm in Kentucky is looking for a phone specialist to handle agent and partner inquiries. The role involves consistently addressing concerns, optimizing service processes, and complying with regulatory standards. Candidates should demonstrate strong customer service skills, have call center experience, and be adept at multi-tasking. This position is suitable for individuals who can manage a significant workload in a fast-paced environment.