Information & Referral Specialist

UNITED WAY OF GREATER HOUSTON; Houston (TX); On-site; USD 22,287 - 31,742; Part time

Job summary

UNITED WAY OF GREATER HOUSTON is looking for a full-time or part-time position to handle incoming 211 Texas Helpline communications. You will assess client needs and provide appropriate referrals to social services, while ensuring up-to-date records of interactions.

The ideal candidate should have an associate's degree in Human Services or related fields and at least one year of social service experience. Join us in making a difference in our community!

Qualifications

• 1-2 years in social service with an associate degree or better.
• Experience in call center or social service delivery.
• Preferred: Certified Resource Specialist.

Responsibilities

• Receives incoming calls/emails/texts/chats, assesses needs, makes appropriate referrals.
• Stays informed on social issues and performs community outreach.
• Participates in task forces and performs other assigned duties.

Skills

Client assessment

Social service coordination

Communication

Education

Associates or better in Human Services or related field

Job description

Job Details

Job Location: Houston - Houston, TX 77007

Position Type: Full-Time/Part-Time

Salary Range: $19.61 - $19.61 Hourly

Travel Percentage: None

Principal Duties and Responsibilities

• Receives incoming 211 Texas/United Way HELPLINE English and/or other language calls/emails/texts/chats, assesses clients’ needs and makes appropriate referrals to social service agencies, programs, and services. Performs follow-up with targeted callers regarding referrals and services. Keeps up-to-date, accurate records on all calls, advocacy efforts, and community activities, according to established protocols.
• Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences, and workshops to upgrade professional skills. Identifies and works with key staff at community organizations to ensure delivery of services to clients. Performs community resource outreach and service coordination/collaboration with targeted community, regional, and state-wide health and human service programs.
• Participates on select task forces and committees. Performs other duties as assigned including participation in center tours and outreach.

Qualifications

• Education: Associates or better in Human Services or related field.
• Experience: 1-2 years: Associate degree or better in social work, sociology, psychology, or related field from accredited institution plus one (1) year experience in a social service role. In absence of a degree, must possess a high school diploma or GED plus a minimum of two (2) years call center or social service delivery experience.
• Licenses & Certifications: Preferred: Certified Resource Spec