Call Center Specialist

Rose International; Whiteville (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Rose International is seeking a Call Center Specialist in Whiteville, NC, onsite. The role involves collecting delinquent accounts, negotiating payment plans, and maintaining accurate records. Requires a high school diploma and call center experience, with bilingual Spanish a plus.

The position is temp-to-hire, full-time, with a Monday–Friday schedule and rotating shifts. Excellent communication and Microsoft Office skills are essential for success.

Qualifications

• Call Center or Administrative experience
• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access and PowerPoint

Responsibilities

• Meet performance expectations for collection efforts for assigned accounts.
• Place or receive calls and negotiate payment arrangements with clients.
• Determine cause of delinquency and best course of action.
• Document all collection efforts in the system.
• Communicate with branch lenders on status of accounts.
• Order updated credit bureau reports or initiate skip tracing.

Skills

Call Center

Spanish - bilingual

Collections

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Bilingual

Date Posted: 09/09/2026

Hiring Organization: Rose International

Position Number: 507190

Industry: Financial Services

Job Title: Call Center Specialist

Job Location: Whiteville, NC, USA, 28472

Work Model: Onsite

Shift: Monday-Friday 8 am -6 pm rotating shifts not exceeding 40 hours Twice a month working 10-7 pm One Friday a month 11:00am-8:00pm One Saturday every 2 months (Typically 12 pm - 6 pm)

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate($): 15.00

Max Hourly Rate($): 15.00

Must Have Skills/Attributes: Call Center

Nice To Have Skills/Attributes: Collections, Spanish - Bilingual

Experience Desired: High Volume Call Center (2 yrs); Ability to utilize Microsoft applications (2 yrs); Experience in admin or sale (2 yrs)

Required Minimum Education: High School Diploma or equivalent

C2C is not available

Education

• High school diploma or equivalent

Job Description

• High school diploma or equivalent

Required Skills and Competencies

• Call Center or Administrative experience
• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed

Desired Skills

• Previous customer service, admin, or sales experience
• Bilingual

Position Summary

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Essential Duties And Responsibilities

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
• Determine cause of delinquency and best course of action to assist delinquent customer.
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system.
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
• Review files from Loan Services in accordance with established standards, if applicable.
• Initiate deferrals on accounts based upon written policy guidelines.
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
• Ensure that appropriate letters are sent to debtors.
• Process customers’ payments through electronic draft, if applicable.
• Process account maintenance transactions according to established guidelines.

#TRA1

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).