Call Center Specialist

Onehourpittsburghpa; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Paid time off

Opportunity for advancement

Referral bonus program

Training and continuous growth support

Job summary

One Hour Heating & Air Conditioning of Charlotte, NC is looking for a dependable customer service representative to work in a vibrant call center. Responsibilities include responding to customer inquiries, scheduling appointments, and maintaining call details. The role requires a flexible 40-hour work schedule and a minimum of two years of customer service experience. The position offers competitive hourly pay plus bonuses and a variety of employee benefits including health and dental insurance, 401(k) matching, and opportunities for advancement.

Qualifications

• Ability to effectively manage potential conflict resolution through clear and courteous communication.
• Flexibility to work a 40-hour/week rotating schedule set a month in advance.
• Proficiency with various computer programs and in-house CSR program.
• Minimum of two (2) years of related experience working with customers directly.

Responsibilities

• Respond to customer inquiries regarding service and invoicing.
• Schedule appointments with customers.
• Contact previous customers for renewals.
• Maintain accuracy of call details.

Skills

Conflict resolution

Customer service

Typing skills

Geographical knowledge

Job description

One Hour Heating and Air Conditioning is searching for an upbeat, positive, and engaging person who enjoys working in a call center atmosphere and may have experience dispatching technicians in a service‑related industry. This position requires flexibility with the schedule.

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Medical / Dental / Vision / Critical Illness and Accident plans
• Short and long term disability
• Paid vacation and holiday time
• Referral bonus program
• Discount on all services
• Training and continuous growth support

Compensation

• Commission, bonuses and other incentives will boost your hourly pay.
• Base hourly pay plus uncapped incentive pay and bonuses.

Responsibilities

• Respond to general customer inquiries regarding company schedule, requested lead times, equipment service, and invoicing.
• Schedule appointments with customers.
• Contact previous customers for renewal and prospective customers for new services.
• Maintain and ensure accuracy of call details.

Qualifications

• Flexibility to work a 40‑hour/week rotating schedule (5 days in a row with 2 days off) that is set a month in advance.
• Minimum of a three‑month training period (Monday‑Friday 8am‑5pm) before being considered for a hybrid work schedule.
• Ability to effectively manage potential conflict resolution through clear and courteous communication while addressing concerns efficiently.
• Minimum of two (2) years of related experience working with customers directly.
• Proficiency with various computer programs and the aptitude to master an in‑house CSR program.
• Good typing skills.
• Geographical knowledge of the service area and map‑reading skills.

Additional Requirements

• Pass a pre‑employment drug screen and undergo a thorough background check.