Event Concierge & Seating Specialist

Kinsley Power Systems; Reno, Northern (NV, KY); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Kinsley Power Systems in Reno, NV seeks a team member to deliver guest services in a fast-paced environment. You will greet guests, answer inquiries, and relay information on hours, services, and events.

Responsibilities include identifying guest challenges, diffusing tension, listening actively, guiding guests to seats, and assisting with event setup. You must be able to work varied shifts, including nights, weekends, and holidays, and lift up to 10 pounds occasionally.

Qualifications

• Excellent communication and problem-solving skills.
• Reading, writing, and math skills required.
• Flexibility to work all shifts including holidays, nights, and weekend hours.
• Must be a minimum of 18 years of age.

Responsibilities

• Maintain a positive attitude with guests and team members.
• Identify guests’ challenges, diffuse situations, and provide service recovery.
• Actively listen to guest inquiries and respond using a positive, clear speaking voice.
• Relay accurate information to guests regarding hours of operation, hotel services, restaurants, meeting and convention rooms, airline shuttle service, etc.
• Check guest tickets for seating numbers and direct or escort the guests to their seats.
• Use linens, table toppers, and table numbers to set up showroom seating.
• Stand at podium in re-entry area during events to ensure visibility to guests.
• Any other duties as assigned within the scope of this position.

Skills

Communication

Problem-solving

Active listening

Flexibility

Age 18+

Job description

Kinsley Power Systems in Reno, NV seeks a team member to deliver guest services in a fast-paced environment. You will greet guests, answer inquiries, and relay information on hours, services, and events.

Responsibilities include identifying guest challenges, diffusing tension, listening actively, guiding guests to seats, and assisting with event setup. You must be able to work varied shifts, including nights, weekends, and holidays, and lift up to 10 pounds occasionally.